Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Walker

Winter Haven,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Guest Service Representative

RaceTrac
09.2022 - Current
  • Greet over 300 customers daily and help with product questions, selections, and purchases.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Maintain clean sales floor and straightened and faced merchandise.
  • Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Help customers complete purchases, locate items, and join reward programs.
  • Use POS system to process sales, returns, online orders, and gift card activations.
  • Check pricing, scan items, apply discounts, and print receipts to ring up customers.
  • Balance and organize cash register by handling cash, counting change, and storing coupons.
  • Develop professional relationships with customers to increase loyalty, retention and rapport.
  • Answer customer questions about products and services, help locate merchandise, and promote key items.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

SME Team Leader

, Omni Interactions Inc
11.2021 - 08.2022
  • Up to date on current articles to provide accurate information to customer
  • Monitor call quality of other agents on call with customers
  • Multi-task between using multiple screens
  • Worked with QuickBooks Payroll department.
  • Collaborated with management to identify and prioritize new development concepts.
  • Improved user productivity and efficiency through system training and support.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.

Rural Mail Carrier

Cummings Contract Delivery Service
01.2019 - 05.2021
  • Assisted peer carriers when needed after completing
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Sales Associate

Aldi
05.2017 - 08.2018
  • Timed within 4 hours to unload 10 full pallets before store opened
  • Fastest scanner in ringing up customer groceries and winning challenges
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Store Manager

Kangaroo Express
02.2012 - 01.2016
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Completed point of sale opening and closing procedures.
    • Rotated merchandise and displays to feature new products and promotions.
    • Assisted with hiring, training and mentoring new staff members.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Supervised guests at front counter, answering questions regarding products.
    • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Reported issues to higher management with great detail.
    • Implemented business strategies, increasing revenue and effectively targeting new markets.

Education

Certified Medical Assistant - Allied Health

Florida Career College
Florida
07.2011

High School Diploma -

Crescent City High School
Florida
06.2008

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Verbal and Written Communication
  • Detail Oriented

Timeline

Guest Service Representative

RaceTrac
09.2022 - Current

SME Team Leader

, Omni Interactions Inc
11.2021 - 08.2022

Rural Mail Carrier

Cummings Contract Delivery Service
01.2019 - 05.2021

Sales Associate

Aldi
05.2017 - 08.2018

Store Manager

Kangaroo Express
02.2012 - 01.2016

Certified Medical Assistant - Allied Health

Florida Career College

High School Diploma -

Crescent City High School

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