Maya Walker
Silver Spring,MD
Summary
A positive and upbeat individual who is successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Takoma Wellness Center
Takoma Park, DC
04.2023 - 10.2024
- Answered incoming calls and responded to inquiries in a timely manner.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Front Desk Receptionist
LocalWork
Kensington, MD
06.2022 - 01.2023
- Scheduled space or equipment for special programs, meetings and conferences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Completed basic bookkeeping and document filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
- Coordinated company events with venues and advised staff of pertinent details.
Event Organizer
Saint Leo University
Tampa, FL
08.2021 - 02.2022
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Hired, trained and supervised volunteers and support staff required for events.
- Solved social problems, transformed struggling and fragmented communities into cohesive, safe groups with sound economies and team spirit.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Customer Service Help Desk Representative
Dicks Sporting Goods
Wheaton, MD
04.2021 - 08.2021
- Supported customers with password resets and account customization.
- Conducted workflow analysis, space design, or cost comparison analysis.
- Exhibited patience in challenging customer scenarios, ensuring positive outcomes.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
Shift Manager/Key Holder
Panera Bread, TECH RD, Barista
Silver Spring, MD
09.2017 - 08.2020
- Evaluated daily transactions for suspected fraud or criminal activity.
- Oversaw operations to keep the store functioning efficiently.
- Tracked sales trends by analyzing and comparing reports.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Resolved workplace disputes and provided constructive feedback.
Education
Degree - Communications, digital communication
Saint Leo, Saint Leo University
02.2023
Information and Communication Technology
CompTIA+
MICROSOFT
Information and Computer Systems
CompTIA Securtiy+
Skills
- Active Listener
- Organizational Skills
- Extroverted
- Great with Adaptability
- Effective Planning
- Email and Telephone Decorum
- Conflict Management
- Appointment Scheduling
- Inventory Management
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Problem solving
Languages
Languages
Spanish
Limited
French
Limited
Timeline
Patient Service Specialist
Takoma Wellness Center
04.2023 - 10.2024
Front Desk Receptionist
LocalWork
06.2022 - 01.2023
Event Organizer
Saint Leo University
08.2021 - 02.2022
Customer Service Help Desk Representative
Dicks Sporting Goods
04.2021 - 08.2021
Shift Manager/Key Holder
Panera Bread, TECH RD, Barista
09.2017 - 08.2020
Degree - Communications, digital communication
Saint Leo, Saint Leo University
Information and Communication Technology
CompTIA+
MICROSOFT
Information and Computer Systems
CompTIA Securtiy+
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