Maya Williams
Carriere,USA
Summary
Highly motivated customer service representative seeking an opportunity to utilize my knowledge in Real Estate and/or Healthcare with Account Management, Workmen Compensation, and Provider relations.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Receptionist
Southern Pain and Neurological-Covington
12.2023 - 10.2024
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Improved office organization by maintaining accurate patient records and filing systems.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Sr. Service Coordinator
Schumacher Clinical Partners
08.2015 - 10.2023
- Company Overview: Wellnessworks
- Serve as the primary point of contact for scheduling medical services in 2-3 client markets
- Work directly with insurance adjusters to ensure coverage of Worker’s Compensation claims and schedule all appointments necessary to coordinate care of injured employees
- Manage calls from HR Managers in 2-3 markets to coordinate scheduling of occupational medicine services, health events, wellness visits, and preventative care
- Assist Account Representative (Corporate Health Consultant) in increasing healthcare revenue by promoting hospital services during active client calls
- Maintain positive relationships with employers, employees, physicians, and all other hospital staff
- Prioritizes workload in order to manages multiple tasks at one time and coordinates care of several open cases
- Thoroughly understand a variety of healthcare services in order to schedule all necessary medical tests and appointments for occupational medicine, wellness care, and worker’s compensation
- Wellnessworks
- Boosted team morale by promoting a positive work environment and recognizing individual achievements regularly.
- Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.
- Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
Customer Service Lead
Winn Dixie
12.2010 - 01.2018
- Train new employees to provide exceptional customer care
- Scheduling
- Performed Office Manager duties which included handling large sums of money, basic accounting functions, cash reconciliations, wire transfers and coordinating revenue exchange with Loomis
- Prepared daily, weekly, and monthly reports for quarterly audits
- Updated appointment calendar
- Answering between 40-60 phone calls, directing calls to proper department, taking messages and assisting customer concerns in order to achieve high satisfaction ratings
- Maintaining company protocols to ensure optimal efficiency of daily activities
- Operate as a team leader to ensure all staff is providing high quality customer service
Education
General Studies - Criminal Justice
pearl river community college
01.2012
High School Diploma -
Picayune memorial high school
05.2011
Skills
- Relationship Building
- Customer Service
- Knowledge of Occupational Medicine
- Worker’s Compensation Claims Management
- Previously Licensed Louisiana Real Estate Salesperson
- Knowledge in Real Estate Investment
- Licensed Insurance Salesperson in Medical and Small Business
- Effective Communication
- Problem Solving
- Decision Making
- Strong Computer Skills
- Healthcare Sales
- Self-Directed
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Power Point
- Basic Accounting
- Office organization
- Filing
- Scheduling
Timeline
Medical Assistant/Receptionist
Southern Pain and Neurological-Covington
12.2023 - 10.2024
Sr. Service Coordinator
Schumacher Clinical Partners
08.2015 - 10.2023
Customer Service Lead
Winn Dixie
12.2010 - 01.2018
High School Diploma -
Picayune memorial high school
General Studies - Criminal Justice
pearl river community college
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