Summary
Overview
Work History
Education
Skills
Languages
Certifications And Skills
Languages
References
Timeline
Generic

Maya Williams

Katy

Summary

Results-driven Business Office Manager known for productivity and efficient task completion. Specializing in financial management, operational oversight, and team leadership. Excel in problem-solving, communication, and organization to ensure smooth office operations and staff coordination.

Overview

23
23
years of professional experience

Work History

Business Office Manager

St. Dominic Village
Houston
11.2024 - Current
  • Oversee end-to-end financial operations including AR/AP, general ledger, and cash management across multi-entity systems.
  • Manage complex billing and collections processes with UB and HCPCS standards, ensuring compliance and accuracy.
  • Lead month-end close and consolidation processes; prepare journal entries, analyze variances, and reconcile accounts.
  • Support budgeting, forecasting, and audit activities; ensure alignment with organizational goals and regulatory standards.
  • Act as a liaison with investors, preparing reports and addressing inquiries on financial performance.
  • Oversee HR processes including payroll, employee records, and benefits administration; contribute to onboarding, training, and retention strategies.
  • Maintain financial documentation and ensure compliance with internal policies and external regulations.
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Handled confidential company information in accordance with established protocols.
  • Compiled reports from various departments on a regular basis.
  • Managed office budget and ensured accurate financial records were kept.
  • Directed and oversaw office personnel activities.

STUDENT PEER MENTOR

Walden University
Minneapolis
01.2023 - Current
  • Provide remote mentoring and coaching to graduate students, fostering academic success and career readiness.
  • Facilitate virtual workshops on leadership, mental health, and professional development.
  • Guide mentees in time management, academic strategy, and emotional well-being, contributing to a supportive learning environment.

HR MANAGER/ HOSPITAL FINANCE OPERATIONS

Parkview Hospital
Fort Wayne
07.2013 - 11.2024
  • Directed financial operations including billing, coding (UB, HCPCS, CPT), claims management, and appeals.
  • Managed HR functions including staff performance, interdisciplinary coordination, and payroll oversight.
  • Collaborated with families, healthcare teams, and community organizations to ensure holistic patient care.
  • Delivered therapeutic coaching and maintained meticulous documentation for regulatory compliance.

Supervisor of Operations

Rescue Mission
Fort Wayne
01.2022 - 03.2024
  • Led daily HR operations, optimized team schedules, and managed payroll administration and timecard approvals.
  • Oversaw onboarding, training, and performance management for staff in a high-demand service environment.
  • Resolved employee concerns and conflicts with professionalism and empathy, ensuring a safe and positive workplace culture.

HUMAN RESOURCES MANAGER

Dave's, Inc
Charlotte
01.2002 - 01.2010
  • Spearheaded HR operations for 100+ employees, managing recruitment, benefits, compensation, training, and compliance.
  • Led employee engagement initiatives, streamlined onboarding processes, and served as a strategic advisor to leadership.

Education

Doctorate in Business Administration - Business And Leadership

Walden University
Minneapolis, MN
07-2024

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN
02.2022

Bachelor of Science - Psychology

Indiana University East
Richmond, IN
06.2019

Skills

  • Deadline Management
  • Account Reconciliation
  • Staff Training & Development
  • Office Administration
  • Notary Public
  • Payroll & Budgeting
  • Human Resources
  • Financial Administration
  • Microsoft Office Suite
  • Budget Management
  • Remote Collaboration Tools
  • QuickBooks & ERP Systems
  • Conflict resolution
  • Operations management
  • Compliance management
  • Personnel recruitment

Languages

  • English, Full Professional
  • Croatian/Bosnian, Native
  • German/Serbian/Austrian, Full Professional
  • Russian, Limited Working

Certifications And Skills

  • Notary Public
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Remote Collaboration Tools (Zoom, Teams, Slack, Trello)
  • QuickBooks & ERP Systems (familiarity)
  • Currently pursuing CFRE (Certified Fund Raising Executive) credentials

Languages

English
Professional
German
Professional
Croatian
Professional
Slovenian
Professional
Serbian
Professional

References

References available upon request.

Timeline

Business Office Manager

St. Dominic Village
11.2024 - Current

STUDENT PEER MENTOR

Walden University
01.2023 - Current

Supervisor of Operations

Rescue Mission
01.2022 - 03.2024

HR MANAGER/ HOSPITAL FINANCE OPERATIONS

Parkview Hospital
07.2013 - 11.2024

HUMAN RESOURCES MANAGER

Dave's, Inc
01.2002 - 01.2010

Doctorate in Business Administration - Business And Leadership

Walden University

Master of Science - Clinical Mental Health Counseling

Walden University

Bachelor of Science - Psychology

Indiana University East

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