Maya Witcher
Atlanta,GA
Summary
Objective business leader with demonstrated success leading financial, hospital and hospitality systems and programs. Well-organized, proactive and adaptable to dynamic conditions dedicated to boosting revenue through exceptional leadership and rigorous cost control techniques. Proven success revamping processes and procedures and increasing efficiency and product quality.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Patient Financial Services Manager
Colorado Center For Reproductive Medicine (CCRM)
Atlanta, GA
08.2019 - Current
- Responsible for the daily revenue operations of eleven IVF practices with 30+ FTEs.
Prepare financial reporting and analysis for billing revenue using internal/external EMR systems.
Create forecast reports outlining financial data to assist management with making strategic plans and operational decisions.
Increased new patient consults by 27% within 6 practices in last 8-months.
Successfully leads contractor negotiations and conduct periodic reviews to ensure strategic focus is on target with overall company strategy.
Protect company assets with strategic risk management approaches.
Consult with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Project Manager
Hilton Hotels Worldwide
Dallas, Texas
12.2017 - 08.2019
- Arranged for and rolled out company projects and programs that supported company's sales function.
- Implemented new tracking dashboard for reservation sales team, cutting manual data input by 80%
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw projects for hospitality by planning, designing, troubleshooting and scheduling.
Practice Administrator
Fairfield Memorial Medical Center
Lancaster, OH
09.2014 - 12.2017
- Overseen daily operations of rural medical facility, and increased revenue by 15% while lowering costs by 18%.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented an employee retention program that increased retention by 25%
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated department goals and achievements throughout fiscal year.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
Corporate Training Manager
Fresenius Kidney Care
Denver, CO
01.2011 - 09.2014
- Identified training requirements and prepared training calendar, to monitor, track & measure all training requirements annually.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Participated in projects, maintained updates using internal/external systems, and acted as liaison between departments and end-users, when planning, development, coordination and presentation of specific training and educational.
- Facilitated virtual trainings for remote based staff, in addition to on-the-job coaching and using software tools such as Adobe Presenter, Adobe, and MS PowerPoint.
- Responsible for designing, developing, and conducting of webinars, revising instructional materials, distributing job aids, maintaining up to date documentation and tips to all staff on monthly and quarterly rotation.
- Assessed skill gaps for employees in Insurance Management department and developed training courses to meet identified needs.
Revenue Operations Manager
Fresenius Kidney Care
Columbus, OH
10.2006 - 01.2011
- Championed 75% reduction in non-collected payments using Comprehensive Payment System (CPMS) and Point of Sale (POS) system, to process patient co-payments, deductibles, and fees at 1500 patient registration and pharmacy stations company wide.
- Defined and instilled data driven culture; introduced metrics, targets, and periodic reviews processes to assist Billing and Collections departments to further reduce backlogs.
- Developed best practice trends in healthcare, medical billing and coding practices, and practice management administration in physician office and hospital setting.
- Partnered with reimbursement matrix teams and third-party reimbursement support programs to assist health care providers with reimbursement and access areas – copay assistance programs, prior authorization support, claims denial management and tracking, health benefit verification and clinical policy education.
Education
Post Degree Certificate - Project Management
VILLANOVA UNIVERSITY
Virtual 10.2015 - 01.2016
MBA - Healthcare Management
Baker Center Of Graduate Studies
Michigan Center, MI 01.2011 - 05.2013
Bachelor of Science - Business Management
Franklin University
Columbus, OH 12.2002 - 01.2006
Skills
Healthcare Information Management
AccountingBusiness strategiesCoachingFinancial ManagementMedical billingProject ManagementQuality AssuranceReportingRisk ManagementSalesBusiness Development
Analytical skills
Troubleshooting
Key Decision Making
Affiliations
- Advance Cardiac Life Support (ACLS) certified
- Member of American College of Healthcare Executives
- Member of National MBA Association
- Toastmasters (Columbus, Ohio)
- Member of Zeta Phi Beta, Inc.
Timeline
Patient Financial Services Manager
Colorado Center For Reproductive Medicine (CCRM)
08.2019 - Current
Project Manager
Hilton Hotels Worldwide
12.2017 - 08.2019
Post Degree Certificate - Project Management
VILLANOVA UNIVERSITY
10.2015 - 01.2016
Practice Administrator
Fairfield Memorial Medical Center
09.2014 - 12.2017
MBA - Healthcare Management
Baker Center Of Graduate Studies
01.2011 - 05.2013
Corporate Training Manager
Fresenius Kidney Care
01.2011 - 09.2014
Revenue Operations Manager
Fresenius Kidney Care
10.2006 - 01.2011
Bachelor of Science - Business Management
Franklin University
12.2002 - 01.2006