Maya Wortman
Puyallup
Summary
Highly proactive manager with 3 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Ambitious leader with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
8
8
years of professional experience
Work History
Day Manager
Joey Restaurants
08.2021 - Current
- Streamlined daily operations for increased efficiency, implementing detailed schedules and task lists.
- Boosted team morale with effective communication and motivational strategies.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Improved overall store performance by conducting regular inventory audits and implementing strategic product placement.
- Collaborated with upper management to optimize staff scheduling, reducing labor costs while maintaining excellent service levels.
- Implemented promotional strategies to drive sales growth, resulting in increased revenue for the store.
- Coordinated special events at the store location, driving foot traffic and generating additional business opportunities.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly, resulting in higher sales numbers over time.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Server
JOEY Restaurant
08.2020 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted and maintained relationships with regular customers.
- Communicate the motive of JOEY and what it stands for.
- Motivate the team on how to improve the shift that day.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Restaurant Server
Suncadia
05.2018 - 07.2020
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Retail Sales Associate
Wildcat Shop
03.2016 - 06.2016
- Greeted customers, helped locate merchandise and suggested suitable options
- Organized showroom accessories and restocked shelves per management request
- Answered product questions with up-to-date knowledge of sales and store promotions
- Answered questions about store policies and concerns to support positive customer experiences
Education
Bachelor of Science - Hospitality, Tourism, And Events
Central Washington University
Ellensburg, WA06.2021
Skills
- Staff Management
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Money Handling
- Menu development
- Customer Engagement
- Schedule Coordination
- Partner Training
- Wine service
- High-volume dining
- Bartending experience
- Hospitality Service Expertise
- Safe Food Handling
Timeline
Day Manager
Joey Restaurants
08.2021 - Current
Server
JOEY Restaurant
08.2020 - Current
Restaurant Server
Suncadia
05.2018 - 07.2020
Retail Sales Associate
Wildcat Shop
03.2016 - 06.2016
Bachelor of Science - Hospitality, Tourism, And Events
Central Washington University