Summary
Overview
Work History
Education
Skills
Brand Fit
Leadership And Brand Relevant Experience
Timeline
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Maya Young

Chesapeake,VA

Summary

Enthusiastic and customer-focused professional with a background in client support, healthcare service, and leadership, seeking to bring compassion, elegance, and retail excellence to Tory Burch. Passionate about fashion, personal empowerment, and delivering exceptional experiences that reflect the brand's commitment to beauty, confidence, and timeless style.

Maya embodies the Tory Burch brand ethos: empowerment, grace, and resilience. With a passion for people and a refined sense of style, she brings emotional intelligence, integrity, and warmth to every interaction, making her a valuable asset to the Tory Burch retail team.

Overview

6
6
years of professional experience

Work History

Client Support Specialist | Mental Health Technician

Childrens Hospital of The Kings Daughters
Norfolk, VA
06.2023 - 05.2025
  • Delivered compassionate care, emotional support, and conflict resolution to clients in sensitive, high-stress environments
  • Cultivated trust and positive relationships through active listening and attentive service skills vital in a retail client-facing role
  • Maintained a calm, polished demeanor while multitasking and handling unpredictable situations with grace

Billing & Service Coordinator | Medical Billing Specialist

Terry Fritts
Portsmouth, VA
01.2019 - 06.2023
  • Managed customer communication, resolved issues, and ensured service satisfaction in a professional and confidential setting
  • Demonstrated organization and attention to detail, maintaining accuracy and efficiency across fast-paced workflows
  • Acted as liaison between clients, internal teams, and third parties strengthening skills in diplomacy, service, and problem-solving

Education

Bachelor of Science - Social Work

Norfolk State University
Norfolk, VA
01.2023

High School Diploma -

Indian River High School
Chesapeake, VA
01.2019

Skills

  • Elevated Customer Experience & Empathy
  • Verbal De-escalation & Conflict Resolution
  • Attention to Detail & Professional Presentation
  • Team Collaboration & Leadership
  • Multitasking in Fast-Paced Environments
  • Client Relationship Building
  • Retail Ethics & Confidentiality
  • Strong Communication & Poise Under Pressure
  • Exceptional Customer Service Skills
  • Client-Centered Service & Communication
  • Marketing & Engagement Skills

Brand Fit

Maya embodies the Tory Burch brand ethos: empowerment, grace, and resilience. With a passion for people and a refined sense of style, she brings emotional intelligence, integrity, and warmth to every interaction making her a valuable asset to the Tory Burch retail team.

Leadership And Brand Relevant Experience

Showbride Model, Dance Instructor (LWAD), Pageant Titleholder, Youth Ministry Leader, Student Council, National Honor Society, DECA Marketing Club, Theater Cast Member (My Life Matters), Soup Kitchen Volunteer, Youth Mentor, Proven ability to mentor and develop future leaders in mental health teams. Skilled in creating structured succession plans for continuity of care and operational stability. Supports long-term organizational goals by fostering clinical staff growth and readiness for advanced roles., Leverage strong interpersonal and communication skills as a mental health specialist to provide empathetic, attentive, and solution-focused service. De-escalate tense situations, understand diverse customer needs, and create positive experiences in fast-paced environments., Deliver exceptional client service by building trust, maintaining empathy, and responding promptly to client needs. Adept at managing sensitive situations with professionalism and care, ensuring a positive and supportive experience for clients, families, and stakeholders., Applied psychology and communication expertise to effectively promote mental health services and engage diverse audiences. Skilled in crafting messages that resonate, building trust, and encouraging participation—transferable strengths valuable for customer engagement, product promotion, and brand representation in retail settings.

Timeline

Client Support Specialist | Mental Health Technician

Childrens Hospital of The Kings Daughters
06.2023 - 05.2025

Billing & Service Coordinator | Medical Billing Specialist

Terry Fritts
01.2019 - 06.2023

Bachelor of Science - Social Work

Norfolk State University

High School Diploma -

Indian River High School