MAYA ZAKHOUR
Brooklyn,NY
Summary
Seasoned professional with a 7+ year track record in the dynamic tech sector, specializing in HR/People functions. Proven ability to navigate the fast-paced nature of the industry, showcasing organizational skills, dependability, and a thoughtful, empathetic approach. A quick learner and effective multitasker, I have consistently succeeded in managing diverse priorities. Fueled by a growth mindset, I am enthusiastic about embracing new challenges and contributing to the continual success of forward-thinking teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager, People Development
PagerDuty
08.2022 - Current
- Owns all internal learning program operations through pre and post work including but not limited to, strategic planning, coordination, communications, scheduling, surveys, retrospectives, metrics and feedback reporting.
- Assists in organizing leadership events
- Owner of internal Learning Management System (MindTickle)
- Owner of team metrics
- Manages multiple strategic projects with numerous sub-projects or workstreams.
- Participates in vendor selection and management process for program initiatives.
Senior Specialist, People Development
PagerDuty
10.2020 - 08.2022
- Acquired the knowledge and migrated data and information into systems (MindTickle, CultureAmp, and Workday) to manage the content and data across the team.
- Streamlined how we communicate to our stakeholders (i.e., HRBPs, Communications, Learners) by managing internal newsletter submissions, updating confluence pages, and sessions communications and slacks.
- Managed the operations (i.e., systems, data, reporting, administration, and support) across all sub-functions of People Development Team - “Human Command Center.”
- Team-Player in Team Planning & Execution - Stepped in to manage bigger programs and programs iterations on the back end to ensure a quality user experience.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with vendors and suppliers.
Talent Development Specialist
PagerDuty
08.2019 - 10.2020
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets using Google Sheets.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Talent Acquisition Specialist
PagerDuty
04.2019 - 08.2019
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Created and delivered HR training sessions to staff, managers and executives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed contractor and vendor onboarding
New Hire Onboarding and Coordination Coordinator
PagerDuty
01.2018 - 08.2019
- Handled all communications with new hires from signed offer letter, to day 1 onboarding, through orientation.
- Uploaded new hires into the systems, calendars, and invites.
- Partnered with Director of Talent Development to improve employee experience and streamline processes for monthly new hire orientation,
- Responsible for remote and international new hire travel to SF HQ for orientation and/or first day.
- Coordinated new hire dinners, reserves training rooms, and manages calendar invites.
- Constructed and implemented candidate survey .
Talent Coordinator
PagerDuty
02.2017 - 08.2019
- Supported six recruiters and key business units: People & Talent, G&A, Finance, Sales, Customer Support and Success, Marketing, Business Ops, IT and Corporate.
- Managed a high-volume of complex onsite interviews: Greet and exit candidates, coordinate onsite and offsite meetings, manage multiple calendars and conference rooms.
- Scheduled recruiter screens, manager phone and video interviews, and interview debrief sessions.
- Coordinated intake and kick-off meetings for hiring teams, create and post job requisitions.
- Coordinated interviews with third party/agency recruiting partners.
- Built strong partnerships with the senior leadership teams and executive assistants to coordinate C-level interviews.
- Coordinated international interviews for new London, Sydney and Toronto Offices.
Partnered with travel booking agent to manage candidate travel, and expense reimbursement - Interviewed and trained new coordinators
- Administrator to ATS
- Admin to an executive assistant for a 4 months rotation
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Receptionist
Office Team
08.2016 - 09.2016
- Greeted visitors, answered phones and responded to inquiries
- Filed certificates of insurance and other related documents
- Manage conference rooms, ordered catering, organized and maintained the break area
- Activated building access badges
- Created labels, made copies, faxed paperwork
- Ensured building and tenant work orders were completed to satisfaction
Education
Bachelor of Arts - Dance, Communication Studies, Accepted into
Western Oregon University
Monmouth, ORSkills
- Personable
- Adaptable and Flexible
- Growth Mindset
- Customer Experience Centered
- Scheduling and Coordinating
- Collaborate Cross-Functionally
- Attention to Detail
- Logistics Operations
- Interpersonal Skills
- Project Planning and Prioritization
- Time Management
Certification
PagerDuty Foundational Practitioner Certification
Hobbies
In my spare time I like to keep my body moving: weight training, yoga and dance is my bread and butter. I also enjoy cooking and discovering new and healthy recipes. I enjoy reading and listening to podcasts, spending time with friends and exploring new places/restaurants/things to do in New York City!
Timeline
Program Manager, People Development
PagerDuty
08.2022 - Current
Senior Specialist, People Development
PagerDuty
10.2020 - 08.2022
Talent Development Specialist
PagerDuty
08.2019 - 10.2020
Talent Acquisition Specialist
PagerDuty
04.2019 - 08.2019
New Hire Onboarding and Coordination Coordinator
PagerDuty
01.2018 - 08.2019
Talent Coordinator
PagerDuty
02.2017 - 08.2019
Receptionist
Office Team
08.2016 - 09.2016
Bachelor of Arts - Dance, Communication Studies, Accepted into
Western Oregon University
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