Summary
Work History
Overview
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Mayacine Gueye

Seattle,WA

Summary

Dynamic professional with a proven track record at Sunstate Security, adept in CCTV surveillance and excelling in superior customer service. Leveraged expertise in threat assessment and relationship management to enhance security measures, significantly reducing incidents. Demonstrated physical stamina and conflict de-escalation skills, contributing to a safer environment.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Work History

Security Officer

Sunstate Security
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • surveillances camera
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Passenger Service Agent Airline

Air France
04.2022 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Monitored security and maintained operational protocols.
  • Maintained accurate records of flight information to provide timely updates to passengers.
  • Announced flight status updates and information about gate changes over PA system.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Collaborated with airline personnel to facilitate seamless coordination between departments.
  • Oversaw ticketing, gate and ramp services.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
  • Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
  • Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
  • Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Escorted handicapped passengers from terminal to aircraft.
  • Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Processed customer payments and enforced compliance with financial regulations.
  • Developed and implemented strategies to minimize customer wait times.
  • Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Janitorial Supervisor

Prospect Air Services, Airport
01.2024 - 10.2024
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Streamlined operations by implementing new technologies and equipment that increased efficiency without compromising quality standards.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
  • Fostered a positive work environment through clear communication channels between employees.
  • Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
  • Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.

Delivery Driver

Amazon
06.2020 - 10.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Production Worker

Hartung Glass Industries Inc.
01.2018 - 04.2019
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Managed inventory levels to prevent production delays.

Overview

7
7
years of professional experience
1
1
Certificate

Education

High School Diploma -

Malick Sy
Senegal
03-1997

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Superior customer service
  • Physical fitness
  • Patrol operations
  • Security screenings
  • Relationship building and management
  • Conflict de-escalation
  • Visitor tracking
  • Threat assessment
  • Electronic surveillance
  • Stationary surveillance
  • Dispatch
  • Security systems
  • Cybersecurity awareness
  • Alarm monitoring
  • Security protocols
  • Self-defense
  • Physical stamina

Accomplishments

  • Successfully completed two-week security training program.
  • Established and maintained anti-hijack and major theft protocol.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • First Aid, CPR, and AED Instructor Certification - American Red Cross.
  • Armored Car Crew Member Core Course Certificate – Various Private Firms or Community Colleges.
  • Cybersecurity Awareness Education Certificate – Federal Virtual Training Environment (FedVTE).
  • Certified Protection Professional (CPP) - ASIS International.

Languages

English
Limited Working

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Electronics and Circuit Building
  • Video Game Design
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Offering time and support to shelters for the homeless, women, and animals
  • Youth Development Programs
  • Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
  • Camping
  • Volunteering with youth sports programs as a [role]
  • Playing Sports
  • Hiking
  • I participate in a variety of outdoor recreational activities
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Mindfulness Practices
  • Swimming
  • Blogging
  • Music
  • Crafting and DIY Projects
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth

Timeline

Security Officer

Sunstate Security
05.2024 - Current

Janitorial Supervisor

Prospect Air Services, Airport
01.2024 - 10.2024

Passenger Service Agent Airline

Air France
04.2022 - Current

Delivery Driver

Amazon
06.2020 - 10.2020

Production Worker

Hartung Glass Industries Inc.
01.2018 - 04.2019
  • First Aid, CPR, and AED Instructor Certification - American Red Cross.
  • Armored Car Crew Member Core Course Certificate – Various Private Firms or Community Colleges.
  • Cybersecurity Awareness Education Certificate – Federal Virtual Training Environment (FedVTE).
  • Certified Protection Professional (CPP) - ASIS International.

High School Diploma -

Malick Sy
Mayacine Gueye