Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Maya D. Florence

Plano,Texas

Summary

Medical and Office Administrative Assistant with expertise in managing confidential records and delivering exceptional patient/client care. Track record of improving office efficiency and achieving high levels of customer satisfaction. Strong interpersonal skills and ability to thrive in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospital Volunteer

Medical City Plano
Plano, Texas
07.2025 - Current
  • Assisted medical staff with patient care and comfort needs.
  • Greeted visitors in a friendly manner, offering directions or other assistance as needed.
  • Helped transport patients and assisted with discharges.
  • Organized patient rooms, restocked supplies, and tidied up common areas.

Medical/Office Administrative Assistant

Dorothy Hyde, Personal Injury Attorney
Dallas, TX
06.2020 - Current
  • Managed daily administrative operations in a legal/medical environment.
  • Handled confidential client records and medical documents with accuracy and discretion in accordance with HIPAA.
  • Communicated with clients, insurance companies, and healthcare facilities professionally.
  • Compiled case files and prepared legal and medical documents.
  • Developed strong organizational skills in a fast-paced environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Volunteer

Habitat for Humanity
Plano, Texas
10.2020 - 11.2021
  • Maintained worksite cleanliness and organization to ensure a safe environment.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Offered support and assistance to community members.

Education

Bachelor of Science - Biology

East Texas A&M
Commerce, TX
05-2028

High School Diploma -

Plano West Senior High
Plano, TX
05-2024

Skills

  • Patient care assistance
  • Confidential record handling
  • Administrative skills
  • Strong interpersonal skills
  • Supply maintenance
  • Flexible and adaptable

Accomplishments

  • Alpha Lambda Delta Honor Society
  • College of Science- Biology Fall 2024 Dean's List

Languages

Spanish
Limited
American Sign Language
Professional

Certification

  • CPR Certified renewal July, 2025- American Heart Association
  • First Aid/ AED Certification July, 2025- American Heart Association

Timeline

Hospital Volunteer

Medical City Plano
07.2025 - Current

Volunteer

Habitat for Humanity
10.2020 - 11.2021

Medical/Office Administrative Assistant

Dorothy Hyde, Personal Injury Attorney
06.2020 - Current

Bachelor of Science - Biology

East Texas A&M

High School Diploma -

Plano West Senior High

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