Mayah Davis
Business Development Manager
Richmond,VA
Summary
Dynamic Client Relationship Manager with 11 years' experience in sales and service roles. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Enterprise Sales Development Representative
Calendly
04.2022 - 01.2023
- Winning by Design sales training
- Increased sales by 21% through upsells and cross-selling of additional products and services
- Collaborated with marketing to create new advertising campaigns that resulted in a 13% increase in sales
- Directly impacted the ability of the sales team to close deals by more than 17%
- Consecutively won SDR of the week for 7 weeks by exceeding performance expectations
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Performed effective online demos for clients
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Mortgage Loan Officer
TRUIST
10.2020 - 04.2022
- Completed Xinnix Originator Training to become licensed in the State of Virginia, NMLS #2056086, originating in 48 states
- Exceeded sales expectations by producing 205.2% above minimum production with 64.7% pull through
- Surpassed $10 million in home loans within the first 45 days after receiving license
- Extensively researched current national real estate market trends and developments
- Established relationships with 100+ real estate agents, financial planners, individual borrowers, and builders
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Demonstrated excellent time management skills by adhering to all legal deadlines
- Invited to join both the Community Banking and New York State teams after demonstrating continued success and product knowledge
Owner/Operator
Mayahmazing Artistry
01.2015 - 10.2020
- Determined business plan, mission statement and vision.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained personnel with effective onboarding to ensure the company's visions and goals were met
- Coached and mentored a small team while encouraging open communications and brainstorming new ideas.
- Conducted extensive research and analysis of current trends to develop industry specific expertise for targeted marketing campaigns.
- Implemented social media, email marketing, and lead generation campaigns, increasing brand awareness and customer engagement.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal services to every client.
- Taught master classes to help people expand knowledge and skills.
- Maintained records of customers and work performed to expedite invoicing and reoccurring appointments.
- Established QuickBooks accounting system to reflect accurate financial records.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
Assistant Manager - Women’s Shoes
Nordstrom
Norfolk, VA
01.2015 - 10.2017
- Built relationships with clients to drive repeat business in order to meet and exceed sales and store event goals
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Informed clients of in-store events to enhance their experience with the company and increase engagement
- Mentored team members to enhance professional development and accountability in workplace.
- Lead store rallies as directed and ensured action plans were achieved
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sales Associate
Finish Line
Norfolk, VA
10.2011 - 01.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Speech Pathology
Old Dominion University
Norfolk, VA 08.2012 - 05.2016
Skills
LeadershipAdaptabilityData Analysis
Strategic planning
Project planning and development
Resource Utilization Planning
Market forecasting
Local contracts
Account management
Client Developmente
Timeline
Enterprise Sales Development Representative
Calendly
04.2022 - 01.2023
Mortgage Loan Officer
TRUIST
10.2020 - 04.2022
Owner/Operator
Mayahmazing Artistry
01.2015 - 10.2020
Assistant Manager - Women’s Shoes
Nordstrom
01.2015 - 10.2017
Bachelor of Science - Speech Pathology
Old Dominion University
08.2012 - 05.2016
Sales Associate
Finish Line
10.2011 - 01.2015