Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Mayah Davis

Business Development Manager
Richmond,VA

Summary

Dynamic Client Relationship Manager with 11 years' experience in sales and service roles. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Enterprise Sales Development Representative

Calendly
04.2022 - 01.2023
  • Winning by Design sales training
  • Increased sales by 21% through upsells and cross-selling of additional products and services
  • Collaborated with marketing to create new advertising campaigns that resulted in a 13% increase in sales
  • Directly impacted the ability of the sales team to close deals by more than 17%
  • Consecutively won SDR of the week for 7 weeks by exceeding performance expectations
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to team objectives in fast-paced environment.
  • Consulted with businesses to supply accurate product and service information.
  • Stayed current on company offerings and industry trends.
  • Performed effective online demos for clients
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Mortgage Loan Officer

TRUIST
10.2020 - 04.2022
  • Completed Xinnix Originator Training to become licensed in the State of Virginia, NMLS #2056086, originating in 48 states
  • Exceeded sales expectations by producing 205.2% above minimum production with 64.7% pull through
  • Surpassed $10 million in home loans within the first 45 days after receiving license
  • Extensively researched current national real estate market trends and developments
  • Established relationships with 100+ real estate agents, financial planners, individual borrowers, and builders
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Fielded customer complaints and provided solutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Demonstrated excellent time management skills by adhering to all legal deadlines
  • Invited to join both the Community Banking and New York State teams after demonstrating continued success and product knowledge

Owner/Operator

Mayahmazing Artistry
01.2015 - 10.2020
  • Determined business plan, mission statement and vision.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained personnel with effective onboarding to ensure the company's visions and goals were met
  • Coached and mentored a small team while encouraging open communications and brainstorming new ideas.
  • Conducted extensive research and analysis of current trends to develop industry specific expertise for targeted marketing campaigns.
  • Implemented social media, email marketing, and lead generation campaigns, increasing brand awareness and customer engagement.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal services to every client.
  • Taught master classes to help people expand knowledge and skills.
  • Maintained records of customers and work performed to expedite invoicing and reoccurring appointments.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.

Assistant Manager - Women’s Shoes

Nordstrom
Norfolk, VA
01.2015 - 10.2017
  • Built relationships with clients to drive repeat business in order to meet and exceed sales and store event goals
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan
  • Informed clients of in-store events to enhance their experience with the company and increase engagement
  • Mentored team members to enhance professional development and accountability in workplace.
  • Lead store rallies as directed and ensured action plans were achieved
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Sales Associate

Finish Line
Norfolk, VA
10.2011 - 01.2015
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Science - Speech Pathology

Old Dominion University
Norfolk, VA
08.2012 - 05.2016

Skills

Leadershipundefined

Timeline

Enterprise Sales Development Representative

Calendly
04.2022 - 01.2023

Mortgage Loan Officer

TRUIST
10.2020 - 04.2022

Owner/Operator

Mayahmazing Artistry
01.2015 - 10.2020

Assistant Manager - Women’s Shoes

Nordstrom
01.2015 - 10.2017

Bachelor of Science - Speech Pathology

Old Dominion University
08.2012 - 05.2016

Sales Associate

Finish Line
10.2011 - 01.2015

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Mayah DavisBusiness Development Manager