Mayah Copeland
Houston,TX
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Inventory Specialist/Title Clerk
THIScar, LLC.
Tomball, TX
05.2023 - Current
- Maintained accurate and up-to-date inventory records.
- Developed and implemented effective inventory control systems via Microsoft Excel.
- Researched new suppliers for cost savings opportunities when needed.
- Worked closely with purchasing staff to ensure timely delivery of vehicle titles and correctly signed documents.
- Administered electronic and physical payoff checks to lien holders to receive titles.
- Tracked shipments to and from lien holders to confirm receipt of vehicle titles and payoffs in a timely manner.
- Responded promptly to requests from colleagues regarding remote purchases of vehicles.
- Participated in physical inventory counts to keep information accurate and current.
- Paid selling customers for their vehicle.
- Reviewed all purchasing paperwork to ensure it met the standards for title transferring.
- Submitted duplicate applications to TXDMV.
- Assigned titles to dealership.
Deputy Specialist I
Montgomery County Tax Office
Conroe, TX
07.2020 - 05.2023
- Perform title transfers for motor vehicles, trailers, and boats.
- Administer and renew registration for vehicles.
- Assist dealer department in completing titles.
- Accept payments and correctly administer change.
- Process payments and answer questions for property taxes.
- Greeted visitors in a professional manner upon their arrival at the office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Assigned disability placards to customers with the correct necessities.
- Replaced license plates for all motor vehicles.
- Organized and filed documents, both physically and electronically.
- Completed assigned trainings in a timely manner.
Bank Teller/ Supervisor
Prosperity Bank
Palestine, TX
01.2018 - 07.2020
- Complete deposits, withdrawals, transfers, and loan payments.
- Complete credit card cash advances and check cashing.
- Offer and inform customers of available products from the bank.
- Complete wire requests.
- Ensured compliance with all banking regulations and procedures;.
- Monitored cash levels in each teller's drawer;.
- Conducted regular audits of teller activities to ensure accuracy of transactions;.
- Interviewed potential employees.
- Issued in house debit cards, and ordered debit cards as well.
- Maintain a balanced drawer with balances, verifications, and keeping notes strapped properly.
- Maintains relationship with customers as well as discretion and privacy.
- Update accounts with new customer information as needed.
- Follow teller procedure and protocols.
- Completes and reviews reports for night and day drops.
- Completes assigned trainings within a timely manner.
- Maintain level of professionalism as to represent the company in a stellar way.
- Complete daily tasks using teamwork.
- Supervised and evaluated teller staff, providing feedback on performance.
- Managed schedules and vacation time.
Education
Bachelor of Science - Mathematics
Sam Houston State University
Huntsville, TX05-2021
Associate of Arts - Interdisciplinary Studies
Houston Community College
Houston05.2019
Skills
- Excellent multi-tasker
- Strong communication skills
- Cheerful and energetic
- MS Office proficient
- Employee training
- Hospitality services
- Organized
- Banking
- Safe and Vault Operation
- Fraud Detection
- Reliable and dependable
- Cash handling accuracy
- Dedicated team player
- Inventory control
- Payment processing
- Fast learner
Timeline
Inventory Specialist/Title Clerk
THIScar, LLC.
05.2023 - Current
Deputy Specialist I
Montgomery County Tax Office
07.2020 - 05.2023
Bank Teller/ Supervisor
Prosperity Bank
01.2018 - 07.2020
Bachelor of Science - Mathematics
Sam Houston State University
Associate of Arts - Interdisciplinary Studies
Houston Community College
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