Michael K Zoerman
Caledonia,MI
Summary
A committed and experienced professional using both positive and negative reinforcement techniques in the modification of behaviors. Skilled in execution of behavior treatment plans and intervention strategies. An impressive relationship builder with remarkable communication skills and an intense love for Jesus Christ.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavior Technician
Autism of America
Grand Rapids, MI
09.2024 - Current
- Conduct Individual ABA Treatment Plans in line with the guidelines given by Board Certified Behavior Analysts
- Accurately collect and note data pertaining to the client's behavior and changes during therapeutic procedures
- Conduct Individual and group therapy with the objectives of improving social, communicative, and adaptable behavior
- Work in multidisciplinary teams with the aim of providing a holistic approach to the clients needs and goals
- Train and inform family members about specific resources and approaches on Applied Behavior Analysis
- Ensure that clients are safe in all the interactions that they have with the clients
Cabin Leader
Camp Beechpoint
Allegan, MI
05.2024 - 08.2024
- Responsible for the safety, care, and overall supervision of campers in their allocated cabins
- Front-line sharing of the gospel with campers through actions, attitudes, and words
- Conduct daily devotions and lead activities (games, music, skits) to improve the camper experience
- Develop relationships with campers, staff, and volunteers
- Enforce camp's regulations and guidelines
- Maintain camper safety while under assigned supervision
- Participate in staff community-building activities
- Demonstrate a mature relationship with Jesus Christ and a dedication to camp ministry values
Sales Representative
Surf Internet LLC
Elkhart, IN
02.2024 - 06.2024
- Proficiency in sales: comprehend and qualify the offers for the products, price and the procedure of selling at Surf Internet
- Effective communication: Apply listening, speaking, and flexibility to the client's needs in order to conduct professional and customized conversations
- Acts of trust: Foster trust, and credibility among clients as well as create a secure atmosphere for communication on sensitive issues
- Help to clients/ customers: Communicate with the customers in order to deliver the best possible setup and operation of the services of Surf Internet, including Wi-Fi set up, discounts, router setups, and service integration
- Team interaction: Attend daily sales meetings in order to devise a practical sales approach, increase people skills as well as enhance client relationships
- Self-improvement: Watch the evolution of the industry and other competitors and new developments in the field of telecommunications
- Keep improving the quality of the techniques and the sequences for making sales and interactions with the customers
- Professional growth Focus: A dedication to continuous professional growth by remaining current on industry trends, competitive offerings, and emerging advancements in the telecommunications sector
- Adapting sales methods and continuously refining customer interactions in order to stay competitive and provide an amazing customer experience
Warehouse Associate
Amazon
Grand Rapids, MI
10.2023 - 02.2024
- Order Packing: Items were securely packed into the appropriate containers and protected materials to avoid internal movement and for shipping safety
- Quality Control: Used scanning devices to confirm that all items were accounted for and were in the correct condition
- Safety Procedures: Followed all safety rules including wearing safety protection to help keep the work area safe
- Work Area Cleanup: Developed the habit of maintaining the packing area and not leaving it cluttered for ease of work
- Collaboration: Helped other members of the team in order to ensure efficient and effective operations in a friendly work atmosphere
- Productivity: Managed to attain or actually surpass productivity expectations even with multiple orders running concurrently during busy times
AT&T Sales Representative
CHIPR
Grand Rapids, MI
06.2023 - 10.2023
- Proficiency in Sales Presentation: Knowledge in AT&T Fiber's products, plans and offers which will facilitate active engagement during sales presentation
- Effective Communication Skills: Active listening, clear speaking, and being able to adapt to different customer personalities ensure professionally done interaction with clients
- Building Trust and Confidence: Create and sustain trust to make clients relaxed and ready to provide necessary details for activating the service
- Dedicated Customer Support: Provide assistance for the proper installation and functioning of AT&T Fiber services, including Wifi installation, discounts, router and service connection, etc
- Team Collaboration and Knowledge Exchange: Attend daily meetings for strategizing, gaining additional product features, understanding sales insights and improving customer interaction
- Professional Development Focus: Researching up-to-date market information and what competitors are offering as well as honing interaction and sales strategies in order to provide great customer experience
Subway Sandwich Artist
SUBWAY
Byron Center, MI
11.2022 - 02.2023
- Customer Service: Provide customers with friendly greetings, accurately taking their orders, and assisting to enjoy the experience of eating out
- Food Preparation: Make har sandwiches and salads for Subway based on customer' s needs and hygiene standards including those of food safety
- Efficiency: Handle orders that are many and in different times in the day during rush hours
- Building Up Inventory: Check amounts of stocks, refill the stocks and report any stock not available for efficient operational activities
- Cash Handling: Use the Point of Sale machine to receive accurately customer payments, coins, and transactions involving cash received and cash paid out
- Cleanliness: Ensure all the workplace where food is being prepared as well as the eating area are mop and neat, including the required standards of safety and sanitation
- Team Collaboration: Cooperate properly with team members concerning appropriate kitchen organization practices and way's customers interact with teammates
- Upselling: Suggest or encourage useful add-ons with a view of improving customer experience and making sales
Assistant Real Estate Flipping
Zoerman Operational Excellence
Caledonia, MI
05.2022 - 09.2022
- Constructed a fully furnished apartment, overseeing installation of multiple utilities including electricity, running water, a full bedroom, bathroom and kitchen
- Executed many construction tasks, including framing, drywall installation, cabinet fitting, plumbing, flooring, electrical wiring, etc
- Exercised project management skills through planning and completing each project in the set amount of time in order to meet the deadline
Custodian
Peace Church
Middleville, MI
08.2021 - 02.2022
- Prepared and maintained a worship center for different events by arranging hundreds of chairs in accordance to blueprints
- Ensured rooms were clean and ready for teaching activities to maintain a professional and organized environment for classes
Education
High School Diploma -
Caledonia High School
Caledonia05.2023
Skills
- Trauma intervention
- Behavior treatment plans
- Discrete trial teaching
- Conflict resolution
- Autism spectrum disorder
- Time management
- Social skills development
- Progress tracking
- Behavior reduction procedures
- ABA techniques
- Verbal de-escalation
- Clear communication
- Customer Service
- Door-to-Door Experience
- Telecommunication
Certification
CPR and First Aid
Child Protection
Recipient Rights for Community Mental Health and Affiliated Agency Staff
RBT 40 hour training
Timeline
Behavior Technician
Autism of America
09.2024 - Current
Cabin Leader
Camp Beechpoint
05.2024 - 08.2024
Sales Representative
Surf Internet LLC
02.2024 - 06.2024
Warehouse Associate
Amazon
10.2023 - 02.2024
AT&T Sales Representative
CHIPR
06.2023 - 10.2023
Subway Sandwich Artist
SUBWAY
11.2022 - 02.2023
Assistant Real Estate Flipping
Zoerman Operational Excellence
05.2022 - 09.2022
Custodian
Peace Church
08.2021 - 02.2022
High School Diploma -
Caledonia High School