Mayah Rodriguez
Ormond Beach,FL
Summary
Dynamic professional with proven expertise in customer service and sales, honed at Bath & Body Works. Excelled in problem-solving and fostering customer loyalty, significantly enhancing repeat business. Adept at managing high-stress situations and skilled in cash register operation, demonstrating a professional demeanor and exceptional people skills.
Overview
10
10
years of professional experience
Work History
Sales Associate
Bath & Body Works
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Boujie Pet Care
02.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Care Representative
Soul Diverse LLC
01.2014 - 12.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
GED -
FLVS- Virtual Academy
Miami, FL06-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Stocking and receiving
- Client service
- Product sales
- Professional demeanor
Timeline
Sales Associate
Bath & Body Works
08.2023 - 01.2024
Customer Service Representative
Boujie Pet Care
02.2017 - 03.2018
Customer Care Representative
Soul Diverse LLC
01.2014 - 12.2016
GED -
FLVS- Virtual Academy
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