Maya J. Collis
Baltimore,MD
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
53
53
years of post-secondary education
1
1
Language
Work History
Call Center Representative
Maryland Primary Care Physicians
Columbia, MD
10.2022 - Current
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Bank Ter
Bank Of America
Baltimore, MD
12.2021 - 08.2022
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Cashier
Big Lots
02.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDonald
12.2018 - 06.2019
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Woodlawn High School
Associate of Arts - Accounting And Business Management
Community College of BaltimoreCounty
02.2022 - 05.2024
Skills
Excellent customer service and verbal communication skills
Timeline
Call Center Representative
Maryland Primary Care Physicians
10.2022 - Current
Associate of Arts - Accounting And Business Management
Community College of BaltimoreCounty
02.2022 - 05.2024
Bank Ter
Bank Of America
12.2021 - 08.2022
Cashier
Big Lots
02.2020 - 12.2021
Cashier
McDonald
12.2018 - 06.2019
Woodlawn High School