Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Maya Kim Sampson

San Mateo,CA

Summary

Highly motivated with customer service experience, sales experience and management experience.

Recognized for sales performance and in customer service.

I can work in a team and manage a team, I'm seeking for a job where i can contribute my abilities, join and grow in a new family.

Overview

9
9
years of professional experience

Work History

Operations Lead

Gap
02.2024 - 09.2024
  • Assisted customers with product selection, sizing and styling.
  • Built relationships with customers to encourage repeat business.
  • Increased overall team productivity with effective training programs and continuous performance monitoring.
  • Monitored daily sales performances and provided feedback to each team member.
  • Trained and mentored new employees.
  • Kept stockroom organized as new product come in.
  • Drive for results by evaluating store sales hourly and making strategical decisions, moving associates to proper locations to increase sales.
  • Organizing stockroom and keeping associates and my self accountable for weekly backstock.
  • In charge of SFS, BOPIS, store sales signage and window posters change.
  • Executing markdowns once a month with the associates and organizing the sales section.
  • In charge of the stores products inventory, memorizing new products, and knowing their location within the store and backstock.

Sales Associate

Nespresso
08.2022 - 04.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Shift Manager and Store Manger for 5 Months

Laline
08.2021 - 08.2022
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Managed staff hiring, training and supervision.
  • Tracked receipts, employee hours, and inventory movements.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Airport Security Officer

Ben Gurion Airport
12.2019 - 01.2021
  • Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
  • Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
  • Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.

Sales Associate

Gap
09.2015 - 12.2017
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Education

High School Diploma -

Hartuv
06.2016

Skills

  • Customer Needs Assessment
  • Sales Development
  • Sales Training
  • Staff Support
  • Upselling techniques
  • Decision-making

Additional Information

Between 2017-2019 i served in the IDF as a combat soldier, throughout that time i went through a course of command and leadership.

Languages

English
Native or Bilingual
Hebrew
Native or Bilingual

Timeline

Operations Lead

Gap
02.2024 - 09.2024

Sales Associate

Nespresso
08.2022 - 04.2023

Shift Manager and Store Manger for 5 Months

Laline
08.2021 - 08.2022

Airport Security Officer

Ben Gurion Airport
12.2019 - 01.2021

Sales Associate

Gap
09.2015 - 12.2017

High School Diploma -

Hartuv

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Maya Kim Sampson