Mayalinda Bernal
Salinas,CA
Summary
Patient Access Supervisor with a proven track record at Community Hospital of the Monterey Peninsula, excelling in patient registration oversight and effective conflict resolution. Adept at streamlining processes and enhancing departmental productivity, I lead a team of 25+ while ensuring compliance with regulations and maintaining high-quality patient care standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Community Hospital of the Monterey Peninsula
Monterey , CA
05.2019 - Current
- Maintains and completes daily operations of the department promptly, adhering to hospital and departmental policies.
- Monitored adherence to departmental and hospital policies, practices, procedures, and work rules.
- Advised leadership on strategies for maintaining adequate staffing coverage in a 24/7 emergency care setting.
- Conduct annual evaluations on all employees, and develop performance improvement plans when needed.
- Supervises various personnel functions, including recruitment, training, discipline, and metrics tracking.
- Responsible for managing personnel and financial resources, implementing strategic change, setting performance goals, measuring outcomes, and the overall productivity of the department.
- Processed payroll for accurate and timely compensation.
- Oversees a team of 25+ employees.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
Patient Access Representative
Community Hospital of the Monterey Peninsula
Monterey, CA
01.2017 - Current
- Train all new employees on multi-computer systems and applications (AMPFM, EPIC, EPF, Passport, and teams).
- Ensured continuous updates on HIPAA, EMTALA, and Joint Commission policies for staff.
- Ensure that patient confidentiality for all patients is maintained, and assist doctors and charge nurses in high-profile situations.
- Complete daily shift huddles, compile daily shift reports, and complete daily cash drops at the end of the shift.
- Gathered patient demographics, insurance details, and POS collections.
- Prepared updated documentation for management on employee matters and performance outcomes.
- Maintain optimal staffing levels for departmental efficiency.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Medical Assistant
Monterey Spine and Joint
Monterey, CA
12.2011 - 01.2017
- Triaged patients, obtained medical history, and recorded vital signs.
- Organized outpatient appointments with ancillary vendors.
- Coordinated laboratory services and secured authorization for prescription refills.
- Skilled in handling challenging behavior effectively.
- Provided continuous support fostering patient and family connections.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Patient Care Technician
DaVita Soledad Dialysis
Soledad, CA
02.2008 - 11.2011
- Provided exceptional customer service, maintaining professional and compassionate interactions with patients and families.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Sterilized, labeled, stored, and conducted appropriate testing of the dialyzer.
- Frequently adjusted fluid and anticoagulant levels to maintain patient safety.
- Logged vital signs, stored and labeled lab specimens.
- Completed various clerical tasks upon request.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ensured that all medical equipment was properly maintained and sterilized.
Education
Medical Assistant Certificate -
Central Coast College
Salinas, CA06.2004
High School Diploma -
Gonzales High School
Gonzales, CA06.2003
Skills
- Patient registration oversight
- Effective conflict resolution
- Prioritization and time management
- cross-department collaboration
- Detail-oriented approach
Certification
- Certified Medical Assistant
- CPR Certified
- Certified BAT screening
- Drug screening and Spirometer Certification
- CCHT Certification
- Reuse Certification
- Administer injections
- Venipunctures
- Urinalysis
Timeline
Patient Access Supervisor
Community Hospital of the Monterey Peninsula
05.2019 - Current
Patient Access Representative
Community Hospital of the Monterey Peninsula
01.2017 - Current
Medical Assistant
Monterey Spine and Joint
12.2011 - 01.2017
Patient Care Technician
DaVita Soledad Dialysis
02.2008 - 11.2011
Medical Assistant Certificate -
Central Coast College
High School Diploma -
Gonzales High School
Similar Profiles
Henry VogelpohlHenry Vogelpohl
Hospital Volunteer at Community Hospital of the Monterey PeninsulaHospital Volunteer at Community Hospital of the Monterey Peninsula
Calli JepsenCalli Jepsen
Social Work Intern (MSW) at Community Hospital of the Monterey PeninsulaSocial Work Intern (MSW) at Community Hospital of the Monterey Peninsula
Cynthia VazquezCynthia Vazquez
Financial Counselor at Community Hospital Of The Monterey PeninsulaFinancial Counselor at Community Hospital Of The Monterey Peninsula
Tasha HeynTasha Heyn
Lead Charge Nurse at Community Hospital of the Monterey PeninsulaLead Charge Nurse at Community Hospital of the Monterey Peninsula
Aleshai TapiaAleshai Tapia
Branch Support Representative at PenFed Credit UnionBranch Support Representative at PenFed Credit Union