MAYANA CARPENTER
Palm Springs
Summary
I am a very positive and hardworking individual with experience handling a wide range of customer needs and working in challenging and fast-paced environments. I work well under pressure, have good time management skills, and have excellent communication skills. I'm driven and eager to take on a new, challenging position and show future employers that I will be a valuable asset. I'm ready to put existing skills to use while learning new ones to help myself and the company progress.
Overview
3
3
years of professional experience
Work History
Sales Associate
Paradies Lagardere
08.2022 - 09.2023
- Ran gift shop by myself for months
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded and stocked merchandise according to store layout, rotated to prevent out-of-date products
- Used POS system to process sales, returns, cash and credit card transactions, vouchers and balancing registers
- Awarded for highest selling of Treat Our Troops
HOUSEKEEPER
Talavera
10.2021 - 01.2022
- Collected trash in hotel and around outside of hotel, dishwashing, cleaned jacuzzis
- Reported damages, maintenance problems, safety issues, and potential hazards to management
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
- Responded to requests from patrons for linens and toiletries, etc.
HOME CUSTOMER SERVICE AGENT
Alorica
05.2021 - 07.2021
- Reviewed customer histories, reconciled account discrepancies, and handled disputes
- Completed calls and followed scripts to maintain good call control
- Engaged with customers to understand and resolve issues and answer product questions
- Used computer to process credit and e-check payments
- Handled high call volumes and spoke with multiple people at once
- Followed up with customers experiencing ongoing issues to offer additional support and check resolving concerns.
Gas Station Attendant
GAS STATION ATTENDANT, Walmart
01.2021 - 04.2021
- Operated fuel pumps, following safety protocols
- Offered assistance to customers u with fueling vehicles,
- Maintained clean and orderly work station.
- Facilitated sales of services and goods, and checked customer identification for alcohol, cigarette, and lottery sales.
GROCERY TEAM MEMBER
Walmart
10.2020 - 01.2021
- Unloaded incoming trucks, to quickly process shipments.
- Kept aisle ways clear, and maintained space for customers.
- Maintained customer satisfaction by recommending grocery items to and quickly resolving issues.
- Discarded cardboard using automatic bailing machinery.
- Operated jacks, touch computers L/Hand carts, and pallets.
Education
Some College (No Degree) - CULINARY MANAGEMENT
College of The Desert
Palm Desert, CASkills
- Multitasking and Prioritization
- Data Entry
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- POS Systems
Timeline
Sales Associate
Paradies Lagardere
08.2022 - 09.2023
HOUSEKEEPER
Talavera
10.2021 - 01.2022
HOME CUSTOMER SERVICE AGENT
Alorica
05.2021 - 07.2021
Gas Station Attendant
GAS STATION ATTENDANT, Walmart
01.2021 - 04.2021
GROCERY TEAM MEMBER
Walmart
10.2020 - 01.2021
Some College (No Degree) - CULINARY MANAGEMENT
College of The Desert