Mayana Carpenter
Palm Springs,CA
Summary
I am a very positive and hardworking individual with experience handling a wide range of customer needs and working in challenging and fast-paced environments. I work well under pressure, have good time management skills, and have excellent communication skills. I'm driven and eager to take on a new, challenging position and show future employers that I will be a valuable asset. I'm ready to put existing skills to use while learning new ones to help myself and the company progress.
Overview
3
3
years of professional experience
Work History
Sales Associate
Paradies Lagardère
08.2022 - 09.2023
- Ran gift shop by myself for months.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded and stocked merchandise according to store layout, rotated to prevent out-of-date products.
- Used POS system to process sales, returns, cash and credit card transactions, vouchers and balancing registers.
- Awarded for highest selling of Treat Our Troops.
Housekeeper
Talavera
10.2021 - 01.2022
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Responded to requests from patrons for linens and toiletries, etc.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Home Customer Service Agent
Alorica
05.2021 - 07.2021
- Reviewed customer histories, reconciled account discrepancies, and handled disputes.
- Completed and handled high volume calls and followed scripts to maintain good call control.
- Engaged with customers to understand and resolve issues and answer product questions.
- Used computer to process credit and e-check payments.
- Followed up with customers experiencing ongoing issues to offer additional support and check resolving concerns.
Gas Station Attendant
Walmart
01.2021 - 04.2021
- Provided assistance to customers with fueling needs, offering a helpful and knowledgeable presence onsite.
- Maintained clean and orderly work station.
- Facilitated sales of services and goods, and checked customer identification for alcohol, cigarette, and lottery sales.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
Grocery Team Member
Walmart
10.2020 - 01.2021
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Discarded cardboard using automatic bailing machinery.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Culinary Management
College of The Desert
Palm Desert, CASkills
- Multitasking and Prioritization
- Data Entry
- Teamwork and Collaboration
- POS Systems
- Time Management
- Reliable and punctual
Timeline
Sales Associate
Paradies Lagardère
08.2022 - 09.2023
Housekeeper
Talavera
10.2021 - 01.2022
Home Customer Service Agent
Alorica
05.2021 - 07.2021
Gas Station Attendant
Walmart
01.2021 - 04.2021
Grocery Team Member
Walmart
10.2020 - 01.2021
Culinary Management
College of The Desert
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