Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayana Strickland

Charlotte,North Carolina

Summary

Attentive and adaptive as well as an integrity-driven professional. Areas of expertise include; excellent communication and presentation skills with the ability to facilitate meetings and interconnect with higher business groups. Immensely detail-oriented with a keen focus on delivering results quickly while adhering to company, federal, and regulatory guidelines. Focused on meeting the needs and expectations of not only clientele and external vendors but also management and regulations.

Overview

10
10
years of professional experience

Work History

Group Housing Coordinator

The Westin Hotel
Charlotte, NC
02.2023 - Current
  • Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set up proper billing accounts (i.e. share-with room/tax/incidentals, tax-exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures.
  • Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOPs and LSPs).
  • Work closely with various departments and outside entities to achieve successful groups from pre-arrival through the final bill.

Sales Associate

Pandora Jewelry
Charlotte, NC
11.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Bank Teller

Wells Fargo
Charlotte, NC
01.2014 - 03.2023
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions promptly.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions, and customer information.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured the accuracy of all paperwork before submitting it for approval.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins, and checks.
  • Educated customers about different types of banking services available at the branch.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.

Senior Fraud Specialist

Wells Fargo
Charlotte, NC
08.2022 - 02.2023
  • Investigated fraudulent activity in order to identify suspicious patterns and potential risks.
  • Developed strategies to detect and prevent fraud, including the implementation of new policies and procedures.
  • Analyzed financial records to identify discrepancies related to fraud.
  • Interviewed witnesses, victims, suspects, and other parties to gather information about suspected fraudulent activities.
  • Designed reports detailing findings from investigations into fraudulent activities.
  • Maintained detailed documentation of all investigative processes and outcomes.
  • Monitored transactions across multiple systems for signs of suspicious activity or potential breaches in security protocols.
  • Created detailed reports outlining specific actions taken during investigations into fraudulent activity.
  • Reviewed customer accounts regularly for any irregularities that could indicate possible fraudulent behavior.
  • Provided guidance and advice on best practices for identifying and preventing future incidents of fraud.
  • Implemented internal controls designed to reduce exposure to risk associated with potential instances of fraud.
  • Responded promptly to inquiries made by customers regarding their accounts or any suspicions they may have about possible illegal activity taking place within the organization.

Front Desk Agent

The Westin Hotel
Charlotte, NC
11.2021 - 02.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into the computer system accurately and securely.
  • Verified the accuracy of room rates and other charges during the check-in process.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted with luggage handling for incoming guests.
  • Addressed customer needs in a timely manner.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Education

High School Diploma -

Providence High School
Charlotte, NC
05.2009

Skills

  • Team oriented with the ability to work
    well independently
  • Ability to multitask in a high
    functioning, fast-paced work
    environment
  • Effective facilitator and reliable
    contributor
  • Exceptional analytical and problem-
    solving skills
  • Effective verbal and written
    communication skills
  • Strong project management skills
    Strong organizational skills with the
    ability to develop detailed and credible
    working relationships

Timeline

Group Housing Coordinator

The Westin Hotel
02.2023 - Current

Sales Associate

Pandora Jewelry
11.2022 - Current

Senior Fraud Specialist

Wells Fargo
08.2022 - 02.2023

Front Desk Agent

The Westin Hotel
11.2021 - 02.2023

Bank Teller

Wells Fargo
01.2014 - 03.2023

High School Diploma -

Providence High School

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Mayana Strickland