Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayanan Ngueyam

Princeton

Summary

Experienced team leader with a proactive approach and a track record of successfully managing multiple projects. Possesses excellent communication and problem-solving skills, facilitating effective collaboration and the ability to overcome challenges. Skilled at motivating and inspiring team members to achieve shared objectives, creating a positive and productive work environment. Proficient in training and developing staff to ensure their growth and success. Committed to delivering outstanding customer service for a positive customer experience. Demonstrates a strong dedication to quality assurance and continuous process improvement, driving operational excellence in the workplace.

Overview

14
14
years of professional experience

Work History

Warehouse Assistant Supervisor

Wayfair Inc
08.2019 - Current
  • Providing exceptional assistance to supervisors in managing and overseeing warehouse functions for seamless operations
  • Supervising and overseeing the day-to-day operations of the shipping department
  • Coordinating and assigning tasks to shipping team members, including order processing, packaging, and loading/unloading shipments
  • Ensuring accuracy and efficiency in shipping processes, including verifying product quality, quantities, and shipping addresses
  • Training new shipping team members on department procedures, safety protocols, and company policies
  • Monitoring inventory levels and communicating with the warehouse team to ensure timely fulfillment of orders
  • Troubleshooting and resolving any shipping-related issues, such as damaged shipments, missing items, or delayed deliveries
  • Maintaining and updating shipping records, documentation, and inventory management systems
  • Implementing best practices for packaging, labeling, and shipping to optimize efficiency and reduce costs
  • Ensuring compliance with shipping regulations, safety standards, and company policies
  • Serving as a lead in the Middle Mile department, in Outbound/inbound ensuring optimal utilization of functions and efficiently delegating work to achieve a 100% fill rate
  • Improved delivery tracking with logistics management software.
  • Utilized workforce management software for optimized team scheduling and task allocation.
  • Oversee daily operations to ensure optimal performance and productivity across all departments.
  • Offer strategic advice to management on the company's global business, including freight, imports, exports, and operational activities.
  • Work closely with the Sales team to provide top-tier customer support for both new and existing clients, as well as to assist in meetings and presentations.
  • Utilize logistical expertise to facilitate export activities, ensuring adherence to trade regulations and efficient duty processing.
  • Address customer concerns related to shipping issues in order to facilitate prompt and accurate deliveries.
  • Cultivate strong relationships with key clients by
  • understanding their unique needs and identifying potential growth opportunities.
  • Update freight rates to maintain a competitive advantage in transportation.


Production Operator III Lead

Amneal Pharmaceuticals
01.2020 - 10.2022
  • Actively participating in inventory management and conducting comprehensive training within the department
  • Ensuring proper usage and accountability of tools for enhanced efficiency
  • Recording accurate hours and functions using time clocks for precise tracking
  • Promptly responding to emails and addressing questions to ensure seamless communication
  • Ensuring the department's cleanliness and daily trash compacting for a tidy workspace
  • Excelling in the Receiving Department by efficiently receiving and processing incoming shipments, recubing freight, and training new employees
  • Demonstrating exceptional skills in the Middle Mile Department, including receiving and loading freight, printing labels, and completing TLC Safety procedures
  • Excelling in the Returns Department by efficiently processing live FedEx trucks and returned orders
  • Serving as a valuable Safety Committee Ambassador Training Coordinator
  • Outbound/inbound shipping supervisor overseeing the daily operations of outbound and inbound shipping processes
  • Managing and coordinating the activities of shipping staff, including training, scheduling, and performance management
  • Ensuring accuracy and efficiency in processing outbound and inbound shipments
  • Organizing and prioritizing shipments based on delivery deadlines and requirements
  • Coordinating with carriers, vendors, and other stakeholders to schedule pickups and deliveries
  • Monitoring inventory levels and maintaining accurate records of shipments, receipts, and returns
  • Implementing and enforcing safety protocols and compliance with shipping regulations
  • Resolving any issues or delays in shipping processes, such as damaged goods or missing shipments
  • Analyzing shipping data and performance metrics to identify areas for improvement and cost savings
  • Collaborating with other departments, such as warehouse, procurement, and customer service, to optimize shipping processes and meet customer demands
  • Excelling in operating Salt & Labeling Machines, conducting challenges, and effectively reconciling in-process label rolls
  • Troubleshooting and preventing labeling process hindrances to maximize production efficiency
  • Loaded and unloaded materials for production as needed.
  • Reported any problems with machinery or processes to supervisors.

Team Lead

Amazon
10.2010 - 02.2019
  • Demonstrating exceptional skills in utilizing RF scanners to accurately pick and pack items
  • Efficiently stocking and replenishing products on shelves
  • Training new employees on safety procedures to ensure a secure work environment
  • Ensuring strict adherence to safety protocols for enhanced workplace safety
  • Solving outbound problems, allocating labor, and maintaining effective communication with suppliers for a streamlined fulfillment process
  • Directed project planning and execution, optimizing resource allocation and risk management.
  • Developed technical roadmaps with Python, enhancing system scalability for project teams.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Prepared detailed reports with Power BI, providing data-driven insights for stakeholders.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Team Lead

Stryker Orthopedic
02.2016 - 10.2018
  • Documenting and successfully resolving Packaging batch record issues for smooth operations
  • Ensuring strict adherence to SOP & GMPs for maintaining high quality standards
  • Performing A&B cleaning and sterilization of equipment as per approved FDA SOPs
  • Developed technical roadmaps with Python, enhancing system scalability for project teams.
  • Directed project planning and execution, optimizing resource allocation and risk management.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed project timelines, resulting in streamlined processes and improved delivery.
  • Prepared detailed reports with Power BI, providing data-driven insights for stakeholders.
  • Delivered project updates, maintaining transparency and managing expectations.

Team Lead

Sodexo
01.2015 - 06.2016
  • Monitoring and maintaining food and beverage freshness to ensure customer satisfaction
  • Seamlessly taking and processing customer orders with utmost professionalism
  • Preparing tables for new customers for a welcoming dining experience
  • Operating cash registers and processing payments with precision
  • Training new associates to enhance their skills and fostering a culture of excellence
  • Documenting customer inquiries/comments and striving to improve customer service based on feedback
  • Directed project planning and execution, optimizing resource allocation and risk management.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Observed packing operations to verify conformance to specifications.

Administrative Assistant

Landscaping & Window Treatment Company
03.2014 - 02.2015
  • Addressing customer inquiries and resolving issues efficiently
  • Excelling in performing general administrative duties with utmost professionalism
  • Assisting visitors and maintaining accurate records for enhanced efficiency
  • Handling incoming calls and processing orders promptly
  • Actively implementing customer service improvements based on valuable feedback
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

XLC Services
01.2013 - 03.2014
  • Preparing and organizing paperwork for seamless shipments
  • Assembling products accurately and within strict timelines
  • Receiving and fulfilling customer orders with exceptional precision
  • Conducting rigorous product inspections to ensure high standards
  • Tracking daily time spent on assignments for optimal productivity
  • Demonstrating bilingual proficiency in English for enhanced communication
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

Education

High School Diploma -

Grimsley High School
Greensboro, NC
03.2013

Skills

  • Leadership
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Inventory Management
  • FDA Regulations Compliance
  • SOPs Compliance
  • Goal-Oriented
  • Employee Motivation
  • Staff Management
  • Training
  • Mentoring
  • Strategic Planning
  • Complex Problem-Solving
  • Operations Management
  • Time Management
  • Teamwork
  • Collaboration
  • Adaptability
  • Flexibility
  • Manufacturing
  • Reliability and punctuality
  • Adaptable to change
  • Material quality control
  • Materials handling
  • Safety protocols adherence
  • Assembly and production
  • Assembly line experience
  • Production line efficiency
  • Equipment monitoring
  • Workflow Analysis
  • Stress tolerance
  • Operations support

Timeline

Production Operator III Lead

Amneal Pharmaceuticals
01.2020 - 10.2022

Warehouse Assistant Supervisor

Wayfair Inc
08.2019 - Current

Team Lead

Stryker Orthopedic
02.2016 - 10.2018

Team Lead

Sodexo
01.2015 - 06.2016

Administrative Assistant

Landscaping & Window Treatment Company
03.2014 - 02.2015

Administrative Assistant

XLC Services
01.2013 - 03.2014

Team Lead

Amazon
10.2010 - 02.2019

High School Diploma -

Grimsley High School

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Mayanan Ngueyam