Mayani Ochoa
Accomplished manager with a proven track record at Walmart, enhancing customer satisfaction and optimizing inventory management. Expert in team leadership and decision-making, with a focus on resolving complex problems. Successfully cross-trained staff, boosting agility by 20%. Adept at building relationships and driving results through effective communication and strategic planning.
Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.
Work History
Empaque
5 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Manager
4 Years 8 Months- Monitored inventory levels, ordering activity, and stockroom organization to reduce out-of-stock issues.
- Scheduled labor and assigned coverage based on business needs, traffic patterns, and workload priorities.
- Resolved customer concerns quickly while supporting positive shopping experiences and service recovery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Field Worker
10 Years 4 Months- Assessed field conditions and followed safety procedures during outdoor work assignments.
- Operated basic hand tools and equipment to complete maintenance tasks accurately.
- Loaded and unloaded materials while maintaining organized worksite areas.
- Inspected work sites for hazards and reported issues promptly to supervisor.
- Maintained high levels of physical fitness required for demanding fieldwork activities such as extended hikes or heavy lifting.
- Weeded herb and vegetable gardens to provide healthy environment for plant growth.
Cashier
4 Years 8 Monthscashier and maintenance
Manager
3 Years 1 Month- Managed inventory checks and supply ordering to prevent shortages during service periods.
- Reviewed sales trends and labor needs to adjust staffing and improve operational efficiency.
Cook
6 Years 8 Months- Prepared menu items according to recipes, portion standards, and food safety guidelines.
- Maintained clean, organized workstations to support efficient kitchen operations.
- Monitored food temperatures and quality to ensure safe, consistent service.
- Assisted with ingredient prep, including chopping, seasoning, and batch cooking.
- Restocked supplies and ingredients to prevent workflow interruptions.
- Coordinated with kitchen staff to keep orders moving during busy service periods.