Mayank Kansal
Houston,TX
Summary
Dedicated and results-driven pharmacist with over 10 years of experience in retail pharmacy. Proven track record of enhancing medication therapy management, improving customer satisfaction, and driving business growth. Adept at leading pharmacy operations, implementing innovative solutions, and fostering a loyal customer base. Committed to continuous learning and professional development to contribute to the success and expansion of a forward-thinking pharmacy.
Overview
10
10
years of professional experience
Work History
Pharmacist in Charge
Rafa Pharmacy
08.2021 - 12.2024
- Collaborated with local healthcare providers and office managers to grow the customer base of a newly established pharmacy by 400%, fostering strong professional relationships and increasing patient referrals.
- Boosted Rafa Pharmacy's visibility and reputation in Manvel, Texas, through exceptional customer service, consistently earning 5-star reviews and fostering community trust.
- Diligently screened all patients and providers through the Texas Prescription Monitoring Program (PMP) and the Texas Medical Board website prior to accepting and dispensing controlled substances, ensuring full regulatory compliance.
- Advocated for elderly patients by expediting prior authorizations, step therapy requirements, and facilitating communication between providers and insurance companies to ensure timely access to necessary medications.
- Dedicated 30 minutes daily to make proactive medication adherence calls for geriatric patients, ensuring consistent treatment regimens and improving patient outcomes.
Pharmacy Manager
Pharm House Drug
03.2020 - 05.2021
- Reduced over $5,000 worth of sitting inventory
- Enhanced customer compliance of maintenance medications via text messaging and auto-fill enrollment.
- Educated our clientele and thus increased sales of non prescription vitamin products.
- Increased customer loyalty by providing services including DUR’s and those similar to MTM
- Managed and audited inventory for all controlled and narcotic products reducing overstock
- Consulted providers and general practitioners regarding management of pain medication
- Assisted in promoting and administering immunizations to improve community health
- Validated and verified each prescription order accurately and efficiently
Relief Pharmacist
Pharm House Drug
08.2019 - 03.2020
- Consulted providers on behalf of patients to address any gaps in therapy
- Increased customer loyalty by providing services including DUR’s and those similar to MTM
- Assisted in promoting and administering immunizations
- Co-managed and audited inventory for controls and narcotic medications in an effort to reduce overstock and expenditures to the pharmacy
Clinical Appeals Pharmacist
United Health Group, Optum
02.2019 - 03.2019
- Reviewed and interpreted formulary and utilization management guidelines to determine precise coverage decisions based on comprehensive patient histories.
- Resolved complex claims and appeals with exceptional accuracy, consistently exceeding performance goals while adhering to regulatory standards.
- Integrated clinical information from various sources, including compendia, medical literature, and policy guidelines, to make well-informed coverage decisions.
- Engaged with medical directors and physicians to expedite resolution of complex cases, ensuring uninterrupted patient therapy.
Staff Pharmacist
Empower Pharmacy
05.2016 - 02.2019
- Streamlined prescription validation processes, consistently meeting daily targets while ensuring medication accuracy.
- Achieved a 30% reduction in dispensing and data entry errors within one week through targeted collaboration and training with pharmacy technicians.
- Lowered direct patient costs by up to 70% by implementing cost-effective medication management strategies.
- Enhanced patient compliance and therapeutic outcomes through detailed consultations on complex medication regimens and dosage forms.
- Championed the quality and efficacy of compounded products, effectively communicating benefits to practitioners and bolstering product adoption.
- Conducted in-depth research and provided expert guidance to providers, addressing gaps in existing and new therapies and optimizing patient care.
- Co-managed call center operations, improving technician communication and fostering long-term patient relationships through enhanced service.
Staff Pharmacist
CVS Pharmacy
11.2014 - 11.2015
- Efficiently verified and processed prescription orders, consistently meeting or exceeding daily goals and maintaining high standards of accuracy.
- Recommended alternative therapies, leading to cost savings of up to 50% and enhancing patient access to necessary medications.
- Promoted community health through immunization services and smoking cessation consultations, significantly impacting public health.
- Supported patient adherence with weekly follow-up calls, improving compliance and engagement with prescribed therapies.
- Provided valuable advice to healthcare providers on medication availability and therapy gaps, facilitating improved patient care.
- Coordinated with clinics to manage product recalls and refill authorizations, ensuring seamless patient support.
- Assisted patients in multiple languages (English, Spanish, Hindi, Urdu) in the OTC aisles, enhancing service accessibility and patient satisfaction.
- Oversaw inventory and deliveries, optimizing stock levels and reducing pharmacy costs through meticulous auditing.
- Facilitated daily meetings with management and pharmacy staff to address and resolve dispensing errors and improve overall patient satisfaction.
Education
Doctor of Pharmacy - Pharmacy
Texas Tech University HSC School of Pharmacy
Amarillo, TX08-2024
Skills
- Patient counseling
- Medication reconciliation
- Patient care
- Inventory management
- Task prioritization
- Pharmacy operations
- Advising and educating patients
- Prescription verification
- Medication therapy management
- Collaboration and teamwork
- Drug utilization review
- Adaptability and flexibility
Languages
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Pharmacist in Charge
Rafa Pharmacy
08.2021 - 12.2024
Pharmacy Manager
Pharm House Drug
03.2020 - 05.2021
Relief Pharmacist
Pharm House Drug
08.2019 - 03.2020
Clinical Appeals Pharmacist
United Health Group, Optum
02.2019 - 03.2019
Staff Pharmacist
Empower Pharmacy
05.2016 - 02.2019
Staff Pharmacist
CVS Pharmacy
11.2014 - 11.2015
Doctor of Pharmacy - Pharmacy
Texas Tech University HSC School of Pharmacy
Similar Profiles
Sini ThomasSini Thomas
Staff Nurse at Rafa Medical CenterStaff Nurse at Rafa Medical Center
Amar Faisal Bin Mohd JafriAmar Faisal Bin Mohd Jafri
Resident Doctor at Klinik RAFAResident Doctor at Klinik RAFA
Rodrigo AndrésRodrigo Andrés
Cook's Assistant at Restaurante RafaCook's Assistant at Restaurante Rafa