Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Mayank Sinha

Richmond,VA

Summary

Curious software engineer with strong problem-solving skills.

Overview

12
12
years of professional experience

Work History

Software Engineering SMTS

Salesforce.com
04.2021 - Current
  • Built a RAG-powered, multi-turn Slack Support Bot adopted by 10k+ internal developers, managing 20k+ events per day to improve self-service support and reduce ticket load.
  • Implemented metrics collection pipelines leveraging AWS S3 and Snowflake Data Cloud, enabling real-time insights into support performance and adoption.
  • Refactored a legacy codebase into a FastAPI-based, API-first service with feature flags, improving scalability, maintainability, and developer velocity.
  • Scaled adoption to 250+ Slack channels through channel profiles managed by channel owners, increasing team autonomy and streamlined onboarding.
  • Integrated with Salesforce Service Cloud to centralize support case tracking and provide end-to-end visibility into support metrics.

Software Engineer

Salesforce
05.2017 - 03.2021
  • Represented Salesforce as a (remote) speaker at the DevOps World Conference, sharing platform learnings with the global community.
  • Owned and managed the CI/CD platform supporting the entire BizTech organization, ensuring reliability and developer productivity.
  • Re-architected the on-premise CI/CD platform to AWS EKS clusters, delivering $1M+ annual cost savings and improved scalability.
  • Designed and implemented a DevOps Maturity Model leveraging customer build data, enabling benchmarking and continuous improvement across engineering teams.

Analyst

Principal Global Services
10.2016 - 04.2017
  • Migrated enterprise infrastructure from Windows to Red Hat Linux, achieving $1M+ in annual cost savings.
  • Containerized Java and Python applications, resolving “works on my machine” issues and improving production reliability and deployment speed.
  • Developed GitHub integrations to provide real-time 360° developer metrics, boosting engineering visibility, accountability, and productivity.

Systems Engineer

TCS
01.2014 - 09.2016
  • Built the broadcast feature in a Trading Platform for a Swiss Fintech.
  • Automated the deployments across multiple environments.
  • Implemented DML and DDL queries for Index Calculation.
  • Designed and developed Market Data Loader for the Trading Platform

Education

Bachelor of Science - Electronics And Communications Engineering

Kalasalingam University
Tamilnadu, India
09-2013

Skills

  • Python

  • AWS

  • ETL

  • Shell

  • FastAPI

  • Java

  • Groovy

  • Unit tests

  • Integration tests

  • Incident management

Awards

Global Salesforce Hackathon Winner 2017 

Engineering Excellence Award - Best Team 2024

Timeline

Software Engineering SMTS

Salesforce.com
04.2021 - Current

Software Engineer

Salesforce
05.2017 - 03.2021

Analyst

Principal Global Services
10.2016 - 04.2017

Systems Engineer

TCS
01.2014 - 09.2016

Bachelor of Science - Electronics And Communications Engineering

Kalasalingam University

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