Mayanna Walton
Minneapolis,MN
Summary
Striving to use my diverse skills and abilities in a new work environment, while adapting to new opportunities in the workplace. Great written and oral communication skills. Works exceptionally well independently or as a responsible member of a team. Strong organizational skills, self-direction, and attention to detail. Skilled in problem-solving and identifying solutions meeting clients' needs. Hardworking and passionate job seeker eager to secure entry-level in a new position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Twin Cities Pain Clinic
2022.04 - Current
- Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Trained staff on current eligibility requirements and policies.
- Resolved discrepancies with to verify eligibility.
Customer service representative
Allianz Life Insurance of North America
2017.09 - 2021.11
- Acted as primary contact for brokers and agents for all case processing inquiries and product specifications
- Communicated with various internal departments regarding case processing issues and discussed resolutions as necessary
- Trained in all aspects of annuity production and process; including new business, transfers and exchanges, suitability, contracting and commissions, claims
- Used tact, diplomacy and sensitivity regarding the handling of confidential information
- Established professional and service oriented relationship with brokers and agents.
Customer service representative
Comcast
2014.07 - 2017.08
- Excelled by offering personal service
- Addressed billing inquiries and concerns and sought resolution
- Expressed technical mindset to troubleshoot and solve technical issues for clientele
- Thrived in a fast paced call center environment
- Trained new employees on quality and guest service.
Education
Medical Administrative Assistant -
Summit Academy OIC
07.2024
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Medical Terminology
- Data Entry
- Effective communication skills
- Documentation And Reporting
- Verbal Communication
- Eligibility Determination
- Team building
- Attention to Detail
- Problem-solving abilities
- Leadership Qualities
- Critical Thinking
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Eligibility Specialist
Twin Cities Pain Clinic
2022.04 - Current
Customer service representative
Allianz Life Insurance of North America
2017.09 - 2021.11
Customer service representative
Comcast
2014.07 - 2017.08
Medical Administrative Assistant -
Summit Academy OIC
- CMAA - Certified Medical Administrative Assistant
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