Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessAnalyst

May Anne Tiangsing

Daly City,CA

Summary

Dynamic and results-driven professional with extensive experience at Jack in the Box, excelling in team motivation and problem-solving. Proven track record in enhancing customer satisfaction through effective conflict resolution and relationship building. Skilled in cash handling and maintaining safety standards, consistently achieving performance goals and fostering a collaborative work environment.

Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Team Leader

Jack in the Box
04.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Resolved team conflicts effectively, ensuring a harmonious work atmosphere.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Cashier

Mc Donald’s
04.2020 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Team Leader

Jack in the Box
11.2012 - 01.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Education

Food And Beverage Business - Food And Beverage

Interworld College Foundation ( ICF )
Tarlac, Philippines
06.2011

High School Diploma - General Study

Saint Rose Catholic School
Tarlac, Philippines
04.2009

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Cash handling
  • Flexible schedule
  • Employee evaluation

Accomplishments

  • Achieved Result through effectively helping with Task.

Languages

English
Native or Bilingual

Timeline

Team Leader

Jack in the Box
04.2021 - Current

Cashier

Mc Donald’s
04.2020 - 03.2023

Team Leader

Jack in the Box
11.2012 - 01.2019

Food And Beverage Business - Food And Beverage

Interworld College Foundation ( ICF )

High School Diploma - General Study

Saint Rose Catholic School

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May Anne Tiangsing