MAYARA CARO
Lake Worth
Summary
Establish and consolidate myself in a company that gives me job stability, apply my experiences and knowledge in the different areas of the company, and develop professionally for the good performance of the assigned functions. Expand my professional experience, with the aim of continuing to offer the best care to all the people who are under medical care and attention.
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Successful and seasoned (Health Insurance Agent) with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Orange Company
12.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Marketing Coordinator
Cagigas Medical Center
06.2024 - 10.2024
- Answered general marketing department inquiries by email, phone, and mail
- Developed visually engaging marketing materials to support product launches and promotions
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Patient Care Coordinator
Sanitas Medical Center
11.2019 - 04.2024
- This position has been very useful for my professional career because my responsibility lies in being the communication bridge between health insurance, patients, and doctors, my job is to coordinate, and as a trained health professional, I help manage care, for example, the elderly or disabled
- I monitor and coordinate patients' treatment plans, educate them about their condition, connect them with healthcare providers, and they evaluate their progress
- I meet with patients and families to discuss treatments, procedures, medications, and ongoing care
- I help the care team set goals for quality assurance and best practices
Registered Medical Assistant
Sanitas Medical Center
10.2018 - 10.2019
- I provide community resources and referrals for ongoing care
- I help find funds for special procedures or other patient needs
- In this position I learned to Scheduled patient appointments, inventory, rooming patients, and charting
- Checked vital signs, assist a doctor with procedures, obtained medical/family history, and chief complaints
- Answered phone calls and scheduled patient appointments
Phlebotomy Technician
Doctor's Choice Medical Center
01.2017 - 09.2018
- In this position I learned to obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- I worked submitting laboratory orders through the Aprima system of which I know everything and can work with ease
Education
MASTER'S DEGREE - medicine
University of Medical Sciences of Pinar del Río
01.2016
Skills
- Patient Care Coordinator
- Registered Medical Assistant
- Registered Phlebotomy
- Behavioral Case Management
- Customer Service
- Sales team training
- Enrollment processing
- Health Insurance Agent
Accomplishments
- Supervised team of 10 staff members.
Certification
- FL Health Line 2-40 Certifications 09/2024
- Florida Registry of Phlebotomy Technicians, 01/01/17, Healthcare Professionals Registry of the United States, Miami, Venipuncture / Capillary Blood Collection, Empathetic Customer Service, Excellent Communication Skills, Specimen Preparation, Medical Records Data Entry / Coding, Insurance / Payment Processing
- Florida Registry of Medical Assistant, 01/01/17, Healthcare Professionals Registry of the United States, Miami, Administrative skills, Communication, Time management, Cleanliness and organization, Following protocols, Attention to detail, Knowledge of basic medical procedures, Computer skills
- Behavioral Case Management, 01/01/21, Amalia's Community Behavioral Management, Miami, Service planning and development, Engagement and Assessment, Coordination linkage and monitoring, Documentation, Professional legal and ethical responsibilities
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Insurance Agent
Orange Company
12.2024 - Current
Marketing Coordinator
Cagigas Medical Center
06.2024 - 10.2024
Patient Care Coordinator
Sanitas Medical Center
11.2019 - 04.2024
Registered Medical Assistant
Sanitas Medical Center
10.2018 - 10.2019
Phlebotomy Technician
Doctor's Choice Medical Center
01.2017 - 09.2018
MASTER'S DEGREE - medicine
University of Medical Sciences of Pinar del Río
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