Kamilah Goodwin
Antioch,CA
Summary
Dedicated Coordinator with 20+ years of experience combining customer service, Case management, youth mentorship and Staff Management.
Overview
27
27
years of professional experience
Work History
Campus Resource Assistant
Pittsburg Unified School District
Pittsburg, California
10.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Pastor's Assistant/Youth Leader
Morning Star Church of God in Christ
Oakland, CA
06.2014 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Led discussions and facilitated games and activities to demonstrate values and morality.
- Organized and participated in fundraisers to financially support youth program.
- Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
Care Coordinator
WeHope
San Francisco, CA
08.2020 - 12.2022
- Case Management for Shelter In Place Hotel for unhoused families
- Worked with adults and youth suffering from mental illness and drug addiction/alcohol addiction
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Worked closely with APS and CPS
- Obtained family housing
- Coordinated referrals and program resources for guardians and children daily.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Conducted Room Inspections to insure clients were not endangering themselves.
- Led and motivated 30 employees through supervision, training and coaching on duties and daily operational activities.
- Facilitated peer-to-peer conflict resolution.
- Directed daily operations at facility caring for more than 100 individuals.
- Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
Food Service Manager
Jordon's Culinary Creations
Hayward, CA
06.2013 - 08.2020
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Trained and mentored up to 10 new employees each quarter.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Supervised staff preparing and serving 50-300 meals per day.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Medical Billing Specialist
Alameda center for sleep disorders
Alameda, CA
06.2010 - 12.2010
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Posted charges, payments and adjustments.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Completed appeals and filed and submitted claims.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
Order Writer
AT&T
San Francisco, CA
01.1997 - 07.2004
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Provide services to customers, such as order placement or account information
- Supervise other clerical staff and provide training and orientation to new staff.
Education
Diploma - Medical Billing And Coding
Everest College
Hayward, CA06.2010
Some College (No Degree) - Sociology
Chabot College
Hayward, CASkills
- Client documentation
- Case management
- Youth Advocacy
- Youth and Parental Engagement
- Abuse Identification
- Records maintenance
- Behavior redirection
- Compassionate client care
- Facility oversight
- Staff supervision
Volunteer Work
- Cheerleading Coach - Bret Harte Middle School - Hayward, CA. - Facilitated Cheer team for Basketball games, fundraised for uniforms, counseled youth.
- Cheerleading Coach - Vincent Academy- Oakland, CA- Facilitated Cheer team for Basketball and Football games. Created fundraisers.
- Parent Liaison volunteer- Vincent Academy-Oakland, CA- Attended weekly meetings, peer counseling for students and parents together, organized fund raisers and reading program.
Timeline
Campus Resource Assistant
Pittsburg Unified School District
10.2023 - Current
Care Coordinator
WeHope
08.2020 - 12.2022
Pastor's Assistant/Youth Leader
Morning Star Church of God in Christ
06.2014 - Current
Food Service Manager
Jordon's Culinary Creations
06.2013 - 08.2020
Medical Billing Specialist
Alameda center for sleep disorders
06.2010 - 12.2010
Order Writer
AT&T
01.1997 - 07.2004
Diploma - Medical Billing And Coding
Everest College
Some College (No Degree) - Sociology
Chabot College
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