Dalaushinique Mason
Fairfield,CA
Summary
Detail-oriented and newly certified Medical Billing & Coding Specialist with strong knowledge of ICD-10, CPT, and HCPCS coding systems. Backed by 9+ years of customer service and administrative experience with excellent accuracy, communication, and multitasking skills. Adept at handling confidential patient information, verifying insurance, and supporting billing workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Worker
Popeye's (AAFES)
Travis AFB, USA
01.2021 - Current
- Food Preparation & Cooking
- Customer Service & Cashiering: Greeting customers, taking orders at the counter or drive-thru, processing payments, and resolving & also deescalating complaints
- Cleaning & Maintenance
- Stocking: Replenishing food, packaging, and beverage supplies.
Call Center Representative
Ashton Carter (Covered California)Remote
Fairfield, CA
11.2020 - 03.2021
- Delivered exceptional customer service by efficiently resolving inquiries and complaints, enhancing client satisfaction and loyalty.
- Utilized call management software to track and document interactions, ensuring accurate records and improved operational efficiency.
- Collaborated with team members to streamline processes, resulting in faster response times and higher customer retention rates
- Exhibited the ability to take on numerous tasks efficiently while also meeting deadlines
Manager
Popeye's
Suisun, USA
01.2019 - 01.2021
- Operational Leadership: Managing daily shifts, ensuring compliance with brand standards, and maintaining clean facilities.
- Team Management: Hiring, training, coaching, and motivating staff to exhibit a team environment
- Customer Service: Handling guest complaints, ensuring a memorable dining experience
- Financial Control: Monitoring inventory levels, placing orders, managing cash control, and controlling food/labor costs.
- Quality & Safety: Ensuring food safety, proper cooking temperatures, and adherence to health regulations.
In-Home Caregiver
Solano County IHSS
Fairfield, USA
01.2018 - 12.2018
- Personal Care Services: Assisting with bathing, care throughout the day , hair care and also provide companionship
- Household Chores: Performing domestic services and or assisting client with domestic services to give feel of independence
- Meal Preparation: Planning and preparing meals, and shopping for groceries.
- Medical Accompaniment: Transporting or accompanying the recipient to medically necessary appointments
- Assisted with health-related tasks ordered by a physician, including wound care and blood pressure checks.
- Protective Supervision: Monitoring individuals with mental ,developmental disabilities or impairments to keep them safe from hazards
Education
High School Diploma -
Fairfield High School
FairfieldSkills
- ICD-10-CM
- CPT
- HCPCS
- Insurance Claims
- EHR Systems
- Microsoft Office
- Data Entry
- HIPAA Compliance
- Customer Service
- Time Management
- Problem-Solving
- Communication
- Leadership
- Accuracy
Certification
- NHA Certified Billing & Coding Specialist (CBCS), 10/25
- CALRegional Medical Billing & Coding Certificate, 10/25
- ServSafe Food Handler Certification
Relevant Training
Medical Billing & Coding Coursework, CALRegional, Fairfield, CA
Timeline
Food Service Worker
Popeye's (AAFES)
01.2021 - Current
Call Center Representative
Ashton Carter (Covered California)Remote
11.2020 - 03.2021
Manager
Popeye's
01.2019 - 01.2021
In-Home Caregiver
Solano County IHSS
01.2018 - 12.2018
High School Diploma -
Fairfield High School