Maybelline Alvarenga
Northvale,NJ
Summary
Conscientious former Lead Pharmacy Technician equipped with skills to lead and motivate pharmacy staff. Optimize performance with improved workflows and quality focused approaches. Proficient in all facets of successful operations, including filling orders, inventory management , and drug security. Solid background and successful record in retail and hospital pharmacy. Health Navigator collaborates with members of health care team to develop medically appropriate and cost effective care initiatives to assess and coordinate chronic disease care management for patient population. Strong analytical and data management skills to exercise clinical judgment in interactions with physicians, payers, patients and families.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Access Navigator
Valley Health System
07.2023 - Current
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
Lead Certified Pharmacy Technician
CVS Pharamacy
03.2016 - 12.2023
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Mixed pharmaceutical preparations according to written prescriptions.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Answered telephones to respond to questions or requests.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Maintained proper storage and security conditions for drugs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Received, reviewed, dispensed and labeled over 500 prescriptions daily.
- Compiled customer demographic, allergy and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Technician
Holy Name Hospital
04.2022 - 06.2023
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Maintained proper storage and security conditions for drugs.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Patient Service Representative
Bergen Medical Associates
02.2020 - 02.2022
- Referred patients to appropriate professionals and services.
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained proper authorization and identification to release confidential medical records.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Scheduled patient appointments and procedures.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Utilized technology and specialized software to maximize productivity.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Registered patients by verifying records to update computer system and patient charts.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Office Clerk
West New York Parking Authority
11.2015 - 10.2016
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Transcribed documents and maintained high levels of accuracy.
- Supported office clerical functions using word processing and other software, email and office machines.
- Sell residents and visitor parking permits.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Manager
McDonald's
03.2011 - 08.2015
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained adequate staffing to meet objectives within budget.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Met targets on a consistent basis.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05.2025
Bachelor of Science - Healthcare Administration
Ashford University
San Diego, CA10.2022
Associate of Science - Health Science
Bergen Community College
Paramus, NJ06.2018
Skills
- Customer Service
- Calm and Effective Under Pressure
- Resolving Problems
- Time management
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- CPR certification
- Basic life support certification
- Bloodborne pathogen certification
Languages
Spanish
Native or Bilingual
Timeline
Access Navigator
Valley Health System
07.2023 - Current
Pharmacy Technician
Holy Name Hospital
04.2022 - 06.2023
Patient Service Representative
Bergen Medical Associates
02.2020 - 02.2022
Lead Certified Pharmacy Technician
CVS Pharamacy
03.2016 - 12.2023
Office Clerk
West New York Parking Authority
11.2015 - 10.2016
Manager
McDonald's
03.2011 - 08.2015
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Bachelor of Science - Healthcare Administration
Ashford University
Associate of Science - Health Science
Bergen Community College