Maybelline Velez

Employed at Summit Health as a proficient advocate and intermediary, entrusted with the pivotal role of fostering seamless interactions between patients and healthcare providers. My primary objective revolved in assisting patients throughout their health journeys, accomplished through skilled de-escalation techniques aimed at preventing and mitigating potential conflicts. Also work on reviewing complaints from patients/providers through various platforms that the Organization has put in place to improve the customer experience. This entails conducting a thorough investigation into these concerns, which is then channeled into refined reports that contribute to the domain of risk management. My efforts in this multifaceted process are aimed at reducing the likelihood of allegations and mitigating potential litigation scenarios ahead of time.
My responsibilities include the strategic implementation of culturally sensitive processes that optimize communication dynamics and effectively navigate the de-escalation of complex situations.

In line with my personal goals, I took on a critical role in 5th Quarter as a dedicated Personal Trainer. In this role, I was privileged to lead individuals toward achieving their fitness goals, including their physical ability, nutrition, and mental well-being.

• Trained clients during strength training, cardiovascular exercise, and stretching.
• Demonstrated proper technique for exercises to avoid injuries.
• Motivated clients to stay on track with fitness goals with a positive and friendly approach.

I worked as a flight attendant for United Airlines for four years and several months. Throughout this time, I actively participated in a variety of training initiatives aimed at maintaining crew and passenger safety through strict adherence to aviation regulations and protocols. My strategy included skilled communication strategies as well as the execution of precise safety procedures. During my extensive career as a flight attendant, I held the position of Flight Team Lead, where I was responsible for the coordination and direction of my team. This included ensuring operational excellence and providing comprehensive direction to ensure smooth flight operations, customer satisfaction, and safety.

• Ensured safety and comfort of customers onboard aircraft.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Resolved passenger conflicts and medical emergencies during flights.

During my four years and several months at RWJ, I gained significant work experience. As an Assistant Coordinator, I worked hard to contribute to various operational elements. Following that, I moved up to the position of Patient Representative, where my responsibilities widened to include enhancing the patient’s experience and facilitating their needs within the healthcare framework.

• Managed filing systems for electronic and hard copy documents to keep organized records.
• Maintained patients records using HIPAA.
• Organized and prepared daily activities