MAYC NAVARROZA
Grand Forks,ND
Summary
Seeking a role where I can help deliver results for a new company and apply my years of experience to channel fast growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Army And Air Force Exchange Service AAFES
Grand Forks, ND
04.2024 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
WAREHOUSE WORKER
Army And Air Force Exchange Service AAFES
Misawa, Aomori
03.2023 - 03.2024
- Utilized barcode scanning technology to track product movement throughout the warehouse
- Assisted with stocking shelves and organizing warehouse
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
- Performed daily equipment checks and maintenance activities to ensure operational efficiency.
WAREHOUSE WORKER
AAFES
Holloman, New Mexico
09.2021 - 10.2022
- Maintained accurate inventory records using computerized tracking systems
- Packed orders in accordance with customer specifications
- Verified accuracy of incoming shipments against purchase orders
- Took inventory and examined merchandise to identify items to be reordered and replenished.
SHIFT MANAGER
AAFES
Holloman, New Mexico
04.2022 - 05.2022
- Trained and supervised new staff members
- Provided coaching and mentoring sessions to help employees reach their goals
- Assisted customers with product selection, providing exceptional service experience
- Established and maintained positive and professional employee relationships
- Created weekly reports summarizing key performance indicators
- Administered annual operating and capital budget to facilitate profitability
- Implemented revenue strategies through statistical analysis
- Developed training modules and documentation to train staff
- Tracked store inventories and replenished item levels by ordering new products
- Reported equipment repair and employee training needs to managers.
CUSTOMER SERVICE REPRESENTATIVE
AAFES
Misawa, New Mexico
09.2020 - 09.2021
- Resolved customer complaints promptly and efficiently
- Met daily customer service quotas with a focus on quality
- Followed up with customers regarding product functionality and overall satisfaction
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Analyzed and collected customer information to prepare product or service reports
- Conducted regular follow-up calls with customers after resolving their issues
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Provided exceptional customer service to ensure customer satisfaction.
WAREHOUSE WORKER
AAFES
Misawa, Aomori
- Used ID tags, stamps, and electronic marking tools to mark stock items
- Utilized computer to record data regarding received and counted stock items
- Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities
- Reconciled purchase orders against goods received to confirm receipt and report defective products to suppliers
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Compared merchandise invoices to items actually received to ensure that shipments were correct
- Received and counted stock items to record data manually or on computer
- Verified and updated inventory levels in company database
- Packed orders in accordance with customer specifications
- Maintained facility equipment and materials in neat, clean, and orderly fashion
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Loaded and unloaded freight with a forklift in a safe and efficient manner
- Checked products for accuracy against paperwork, damage, or signs of infestation
- Read orders to determine catalog numbers, colors, and quantities of merchandise
- Operated equipment such as forklifts
- Kept records on use and damage of stock and stock-handling equipment
- Maintained accurate inventory records using computerized tracking systems
- Assembled and disassembled pallets of merchandise for storage
- Kept appropriate records and reports to guarantee accuracy of inventory
- Monitored incoming and outgoing shipments for accuracy
- Verified accuracy of incoming shipments against purchase orders
- Organized warehouse space by rearranging items, storing materials, and marking locations
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Requisitioned merchandise from suppliers based on available space, customer demand, and advertised specials.
Education
BACHELOR OF SCIENCE (B.S.) - FINANCIAL MANAGEMENT
Naga College Foundation
Philippines03.2012
Skills
- Microsoft Excel
- Shipment Optimization
- Material Safety Data Sheet
- Inventory Management
- Microsoft Word
- Shipping and Receiving
- Operations Support
- Forklift Operation
- Health and Safety
- Safety Training
- Clear Communication
- Self-Motivated and Disciplined
- Punctual and Dependable
- Warehouse Coordination and Support
- Operational Efficiency
- Forklift Safety and Operation
- Logistics
Certification
Forklift License
Awards
- Contribution Award
- Service Award
References
JOE GALLO, Warehouse Supervisor, Misawa Main Store AAFES Warehouse, gallojo@aafes.com
Timeline
Shift Manager
Army And Air Force Exchange Service AAFES
04.2024 - Current
WAREHOUSE WORKER
Army And Air Force Exchange Service AAFES
03.2023 - 03.2024
SHIFT MANAGER
AAFES
04.2022 - 05.2022
WAREHOUSE WORKER
AAFES
09.2021 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
AAFES
09.2020 - 09.2021
WAREHOUSE WORKER
AAFES
BACHELOR OF SCIENCE (B.S.) - FINANCIAL MANAGEMENT
Naga College Foundation