Maycee Neilson
Highland,UT
Summary
Experienced professional knowledgeable about managing school schedules, extracurricular activities, and entertainment to achieve optimal playtime and schoolwork balance. Committed to maintaining parent objectives while being compassionate and caring with children. Offers first-rate skills in communication and activity planning.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Private Nanny
Tiffany winegar
Draper, Utah
04.2023 - 10.2023
- Assisted with homework, tutoring and school projects as needed.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Provided supervision and guidance to ensure safety of children in all situations.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
Customer Service Representative
UPS
Lehi, Utah
09.2021 - 02.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Skyridge High School
Lehi, Utah05-2022
Skills
- Child development
- Homework assistance
- Creative play
- Safety supervision
- Basic first aid
- Customer relationships
- Conflict resolution
- Order tracking
- Time management
- Relationship building
- Adaptability
- Light housekeeping
- Social skill development
- Special needs experience
- Language skills
Languages
Spanish
Full Professional
Timeline
Private Nanny
Tiffany winegar
04.2023 - 10.2023
Customer Service Representative
UPS
09.2021 - 02.2022
High School Diploma -
Skyridge High School