Maycie Canning
Orem,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
1800-Contacts
Draper, UT
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Mixologist
Twisted Sugar
Herriman, UT
07.2020 - 08.2022
- Greeted customers and provided excellent customer service.
- Conducted inventory of supplies and restocked as needed.
- Greeted customers, answered questions and recommended specials to increase profits.
- Restocked and cleaned counter and service stations throughout shifts.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06-2022
Some College (No Degree) - Marketing
Utah Valley University
Orem, UTSkills
- Inbound and Outbound Calling
- Account updating
- Problem Resolution
- Positive and professional
- Active Listening
- Call Center Operations
- Computer Proficiency
- Multi-Task Management
Timeline
Customer Service Representative
1800-Contacts
08.2022 - Current
Mixologist
Twisted Sugar
07.2020 - 08.2022
High School Diploma -
Copper Hills High School
Some College (No Degree) - Marketing
Utah Valley University
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