Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maycie McNaughton

Collinsville,IL

Summary

Professional in food service industry, known for reliability and keen focus on customer satisfaction and efficiency. Expert at managing high-stress environments while ensuring accuracy and timely delivery of orders. Recognized for strong team collaboration and adaptability, consistently meeting evolving business needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Togo Specialist

Chili's Restaurant
11.2022 - 09.2025
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

Sandwich Maker

Penn Station Subs
04.2023 - 07.2023
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
  • Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
  • Reduced food waste with careful ingredient measurement and proper storage techniques.
  • Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
  • Managed cash transactions efficiently while adhering to company policies for financial security measures.
  • Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.

Dish Washer, Food Runner, Expo, Prep

Edley's Bar-B-Que
08.2022 - 11.2022
  • Maintained clean and hazard-free work areas.
  • Kept equipment in good working order and properly stored between jobs.
  • Trained new employees on proper washing procedures and company policies.
  • Vacuumed and steam cleaned interior floors carpet and seating.
  • Supported team members in daily operations, fostering a collaborative work environment that improved overall performance.
  • Maintained accurate records of client orders and transactions, ensuring a seamless experience from drop-off to pickup.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Sandwich Artist

SUBWAY®Restaurants
08.2021 - 08.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.

Education

No Degree - Medical Code

University of Cincinnati
Cincinnati, OH
04-2025

Skills

  • Strong multitasking
  • Phone etiquette
  • Initiative-taking
  • Quick learner
  • Goal oriented
  • Service prioritization
  • Guest relations management

Certification

  • cpr Training - [Timeframe]

Timeline

Sandwich Maker

Penn Station Subs
04.2023 - 07.2023

Togo Specialist

Chili's Restaurant
11.2022 - 09.2025

Dish Washer, Food Runner, Expo, Prep

Edley's Bar-B-Que
08.2022 - 11.2022

Sandwich Artist

SUBWAY®Restaurants
08.2021 - 08.2022

No Degree - Medical Code

University of Cincinnati

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