Mayco Chavez
Gainesville,GA
Summary
Experienced service technician skilled in troubleshooting and training junior technicians. Demonstrated success in enhancing customer satisfaction through effective communication and meticulous service record keeping. Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Hayes Chrysler Dodge Jeep INC.
Oakwood, Georgia
07.2017 - 01.2026
- Communicated effectively with customers regarding service options and recommendations.
- Assisted in training junior technicians on proper repair techniques and equipment use.
- Resolved customer complaints promptly to ensure satisfaction and trust in services provided.
- Maintained accurate records of service calls, repairs, and parts used.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Diagnosed vehicle issues using advanced diagnostic tools and software.
Customer Service Representative
Sams Club Distribution
Oakwood, Georgia
08.2015 - 05.2017
- Managed inventory levels and organized products for efficient stocking.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Realtor - Real Estate
Keller William Realty
Gainesville, GA01-2020
Associate of Applied Science - Automotive Technology
Lanier Technical College
Oakwood, GA05-2017
Skills
- Advanced diagnostics
- Customer relationship management
- Service record keeping
- Inventory management
- Training junior technicians
- Time management
- Troubleshooting skills
- Technical training sessions
- Preventive Maintenance
Certification
Automotive Transmission/Transaxle Technician Specialist
Automotive Chassis Technician Specialist
Automotive Climate Control Technician Specialist
Automotive Engine Repair Technician
Lojack Security antitheft Device
Automotive Chassis Technician Specialist
Automotive Climate Control Technician Specialist
Automotive Engine Repair Technician
Lojack Security antitheft Device
Timeline
Service Technician
Hayes Chrysler Dodge Jeep INC.
07.2017 - 01.2026
Customer Service Representative
Sams Club Distribution
08.2015 - 05.2017
Realtor - Real Estate
Keller William Realty
Associate of Applied Science - Automotive Technology
Lanier Technical College