MAYCON DA SILVA SOUZA
Cape Coral,FL
Summary
Dynamic and detail-oriented professional with experience at Target, excelling in guest relations and communication. Proven ability to enhance customer satisfaction through efficient service and empathetic interactions. Skilled in document management and Microsoft Office, demonstrating strong organizational capabilities and adaptability in fast-paced environments. Committed to fostering positive experiences and teamwork.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
07.2025 - 09.2025
- Assisted guests with inquiries, ensuring a positive shopping experience.
- Provided efficient checkout services, minimizing wait times and enhancing customer satisfaction.
- Maintained accurate product displays, contributing to an organized and appealing store environment.
- Handled returns and exchanges professionally, reinforcing company policies and procedures.
- Collaborated with team members to support inventory management and stock replenishment efforts.
- Adapted quickly to changing priorities in a fast-paced retail environment, meeting guest needs effectively.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Administrative Assistant
AMERICA FASHION & SERVICES LLC
07.2023 - 04.2025
- Managed scheduling and calendar coordination for executive team, ensuring efficient use of time.
- Facilitated communication across departments by preparing meeting agendas and taking minutes.
- Streamlined document management processes, enhancing retrieval speed and accuracy.
- Assisted in preparing presentations and reports using Microsoft Office Suite to support business operations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Cafe Worker
CIRINO'S BAKERY
2022 - 02.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Maintained clean and attractive product displays to entice customer purchases.
Education
High School Diploma -
PENN FOSTER HIGH SCHOOL
Scranton, PA08-2025
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Detail-oriented
Certification
- ADOBE CERTIFIED PROFESSIONAL Training - APRIL, 30, 2024
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Advocate
Target
07.2025 - 09.2025
Administrative Assistant
AMERICA FASHION & SERVICES LLC
07.2023 - 04.2025
Cafe Worker
CIRINO'S BAKERY
2022 - 02.2023
High School Diploma -
PENN FOSTER HIGH SCHOOL