Mayda Angeles-Rodriguez
Burlington Coat Factory
Arcadia,CA
1
Language
3
years of professional experience
Reliable sales floor associate with experience in customer service, POS transactions, and organized merchandising. Skilled in cash handling, product knowledge, and maintaining clean, shoppable displays.
Work History
Sales Floor Associate
2 Years 6 Months- Assisted customers with product location, sizing, and purchases across apparel and home merchandise.
- Operated POS register to process transactions, returns, and exchanges accurately.
- Replenished sales floor with new freight, maintaining organized and shoppable displays.
- Merchandised racks, tables, and endcaps according to store standards and seasonal resets.
- Recovered fitting rooms and sales areas to support clean, customer-ready presentation.
- Tagged, sensorized, and priced merchandise to ensure accurate product placement and inventory control.
- Supported loss prevention by monitoring floor activity and following shrink-reduction procedures.
- Collaborated with associates to prioritize tasks and maintain efficient store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communicated with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Supported visual merchandising standards, helping to create inviting store atmosphere.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
- Fostered positive a positive shopping environment, quickly addressing and resolving customer issues.
- Improved store cleanliness and organization, leading to more appealing a more appealing shopping environment.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma
Associate of Arts - Social Work
Skills
Goal-oriented
Cash handling
Sales floor upkeep
Customer service
Store cleanliness
Merchandise display
Retail hygiene
Sales floor organization
Sales floor recovery
Store organization
Store maintenance
Shipment receiving
Product processing
Customer rapport
Trustworthy service
Dynamic teamwork
Goal-oriented
Written communication
Consistent performance
Honest and dependable
Team cooperation
Strong communication skills
Organization
Verbal communication
Product processing
Friendly and helpful
Numerical accuracy
Flexible hours
Target-oriented
Flexible scheduling
Store opening and closing
Engaging with diverse customers
Safety and cleanliness standards
Dressing room assistance
Item ticketing and pricing
Inventory and stocking
Payment processing
Merchandising and display
Store policies and procedures
Security practices
Teamwork
Problem-solving
Time management
Multitasking Abilities
Languages
Spanish
Limited Working
Timeline
Sales Floor Associate
Burlington Coat Factory
04.2024 - CurrentRead More
Pasadena City College
Associate of Arts from Social Work
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Arroyo High School
High School Diploma
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