Mayda Giannini

• Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
• Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
• Communicated with clients on behalf of staff to relay messages and information.
• Attended training sessions to stay updated on procedures and services.
• Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
• Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
• Handled confidential information with discretion and ensured its secure storage according to company policies.
• Improved communication flow by efficiently managing inbound and outbound correspondence.
• Streamlined appointment scheduling process to accommodate more client meetings per week.
• Increased office security measures, implementing new protocols that safeguarded sensitive information.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Energetic and dedicated hostess with a passion for delivering exceptional customer service. Proven ability to manage large volume of guests while ensuring their satisfaction. Adept at conflict resolution and collaborative teamwork to create a positive dining experience.

Dedicated Office Administrative Assistant with a track record of efficiently managing high customer volume, scheduling, payments, and office operations. Proficient in utilizing office software, handling vendor relations, and providing exceptional support for dispatch operations.

Greeted and assisted gym members with enthusiasm, creating a positive first impression. Efficiently processed new memberships, ensuring accurate data entry and explaining membership details. Managed billing procedures, handled payments and processed orders.

Answered phone calls, addressing inquiries, and providing information on services. Provided administrative support to office staff and guests.

Results-orientated Appointment Setter with a proven track record of securing leads, including a multi-million dollar client for CPA office. Proficient in high-volume lead generation, effective quality care phone communication, scheduling and collaboration with diverse administrative personnel. Utilized strong communication skills to convey product/service benefits and secure appointments.

Orchestrated high-volume customer service operations, ensuring quality service and client satisfaction. Managed end-to-end invoicing processes, from creation to closure, maintaining accuracy and timeliness. Coordinated product orders, monitored inventory levels, and collaborated with suppliers for timely replenishment. Scheduled and dispatched technicians efficiently, ensuring optimal productivity and timely service delivery. Facilitated seamless payment processes, improving collection rates. Handled diverse administrative tasks, including filing, phone communication and data management.