Mayda Ortega
Miami
Summary
Dedicated housekeeping professional with extensive experience at Miami Veterans Affairs, excelling in health and safety compliance and customer service. Proven ability to train staff effectively while maintaining high cleanliness standards. Skilled in chemical handling and conflict mediation, ensuring a safe and welcoming environment for all clients.
Overview
16
16
years of professional experience
Work History
Housekeeping Aide
Miami Veterans Affairs
05.2023 - Current
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Prepared rooms with top-notch standards every time.
- Removed soiled sheets, washcloths and towels.
- Trained other staff members by physically demonstrating complex tasks.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Dusted and polished surfaces to achieve attractive shine.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Adhered to optimal standards for cleanliness, appearance and service.
- Transported soiled linens to laundry facilities.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Janitorial Lead
HamHed LLc
07.2020 - 05.2023
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Trained and mentored new staff on cleaning and safety protocols.
Residential Trainer
Family Tree Concept
06.2016 - 02.2022
- Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
- Managed training classroom sessions both on-site and via [Type of Technology] web-based sessions.
- Developed exemplary training programs for team members, which were informative and educational.
- Provided safe and compassionate assistance to those with [Type of Condition].
- Assisted individuals with addressing disabilities and developing career plans.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Evaluated diagnostic data to determine eligibility and needed services.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Coordinated community resources and secured referrals.
- Assisted clients in exploring career options and vocational goals.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Housekeeping Supervisor
Penate Medical Center
01.2010 - 05.2015
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Education
South Dade High
Homestead FLSkills
- Customer service-focused
- Health and safety compliance
- Housekeeping
- Waste disposal
- Chemical handling
- Stain removal
- Sanitization procedures
- Conflict mediation
- Safety processes and procedures
- Safety awareness
- Client rapport
- Support clients
- Infection prevention
- ADL support
- Healthy meal preparation
- Vital signs monitoring
- Patient hygiene management
- Monitoring patient conditions
- Patient services
- Wound care
- Basic life support
- Blood glucose monitoring
- Patient assistance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Housekeeping Aide
Miami Veterans Affairs
05.2023 - Current
Janitorial Lead
HamHed LLc
07.2020 - 05.2023
Residential Trainer
Family Tree Concept
06.2016 - 02.2022
Housekeeping Supervisor
Penate Medical Center
01.2010 - 05.2015
South Dade High
Similar Profiles
Humberto CamejoHumberto Camejo
Maintinance Worker at Miami Veterans AffairsMaintinance Worker at Miami Veterans Affairs
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Bruce RitenburgBruce Ritenburg
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote
Juan David SotoJuan David Soto
Independent Delivery Driver at Uber Eats, InstaCart, DoorDashIndependent Delivery Driver at Uber Eats, InstaCart, DoorDash