Mayda Velez

• Supported warehouse operations with ADTA Problem Solve, ADTA Aligner Path and also support diverting of packages.
• Moved packaged material to designated vacant storage areas for preparation of delivery and operational safety.
• Maintained a safe work environment through proper handling of packages and equipment.
• Increased productivity by working collaboratively with team members to meet deadlines.

Managing a Team and making sure all team members are updated on training modules, sharing Ideas and opinions for continuous improvement and furthering the company success.

Monitoring company quality on product and services, handling product labeling/price change, and also handling customer return/exchange.

Training team members on cash registers, learning over 100 store product codes between 4 to 6 digits, updating product code sheets throughout front end/produce department.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.