Maydalis Martinez
Egg Harbor,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Security Specialist
Bally's Hotel & Casino
03.2023 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Managed a team of security personnel, ensuring consistent adherence to company policies and applicable laws while maintaining high morale.
Senior Officer Specialist
Department Of Justice
11.2018 - 03.2023
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Enforced rules and regulations to maintain order among inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Staff Duty Officer
VMD Corp
04.2018 - 11.2018
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Onboarded new employees with training and new hire documentation.
Supervisory Transportation Security Officer
Department Of Homeland Security, TSA
04.2017 - 04.2018
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Enhanced team performance by providing comprehensive training and conducting regular evaluations.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Reduced security breaches by conducting thorough investigations and implementing effective corrective measures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Supported recruitment efforts by identifying top talent for open roles within the organization.
- Developed strong relationships with law enforcement agencies, enhancing collaboration efforts during emergency situations.
Transportation Security Officer
Department Of Homeland Security, TSA
09.2006 - 04.2017
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
Education
Bachelor of Science - Business
Capella University
Minneapolis, MN09.2022
Skills
- Schedule Coordination
- CPR Certified
- CCTV Monitoring
- Customer Service
- Team Leadership
- Coaching and Mentoring
- Incident Reporting
- Written Communication
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Security Specialist
Bally's Hotel & Casino
03.2023 - Current
Senior Officer Specialist
Department Of Justice
11.2018 - 03.2023
Staff Duty Officer
VMD Corp
04.2018 - 11.2018
Supervisory Transportation Security Officer
Department Of Homeland Security, TSA
04.2017 - 04.2018
Transportation Security Officer
Department Of Homeland Security, TSA
09.2006 - 04.2017
Bachelor of Science - Business
Capella University