Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maydelin Morales

Miami,FL

Summary

Accomplished Director of Housekeeping at Kimpton Palomar South Beach, adept in staff management and operations optimization. Spearheaded quality improvements, achieving higher guest satisfaction through strategic training and mentoring. Excelled in inter-department collaboration and budget management, showcasing a blend of strong leadership and efficient resource utilization.

Overview

17
17
years of professional experience

Work History

Director of Housekeeping

Kimpton Palomar South Beach
Miami Beach, FL
11.2019 - Current
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Collaborated with other departments to coordinate special requests from guests or groups.
  • Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
  • Practiced safe work habits and wore protective safety equipment.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
  • Participated in strategic planning meetings with executive team members to set long-term goals for the department.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.
  • Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated repairs or replacements of damaged furniture or fixtures within the hotel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Analyzed customer feedback and developed strategies to improve service levels.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated new products or technologies that could enhance operational efficiency or reduce costs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Manager

Soho House
Miami Beach, FL
03.2016 - 11.2019
  • Established department goals and deadlines.
  • Assist the Housekeeping Manager in maintaining a smooth and efficient operation.
  • Ensured the cleanliness of guest rooms and public areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Collaborated with other departments to ensure smooth operations throughout the hotel.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Attended meetings with other department heads to discuss strategies for achieving goals.
  • Inspected rooms for cleanliness, reporting any deficiencies to management.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Resolved customer complaints in a timely manner.
  • Maintained records of daily work assignments and completed tasks.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Communicated with vendors regarding orders, deliveries, returns and invoices.
  • Communicated with maintenance team on damages to repair.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Assisted with customer requests and answered questions to improve satisfaction.

Housekeeping Supervisor

Royal Palm Hotel
Miami Beach, FL
10.2012 - 02.2016
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Responded promptly to maintenance requests from guests or staff members.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed team of employees, daily progress reports and overall project planning.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Housekeeping Supervisor

JW Marriott Hotel
Miami , FL
07.2007 - 09.2012
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Verified each completed room against standard plans to maintain consistency.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Created and implemented daily cleaning schedules for staff members.
  • Reported damage or theft of hotel property to management.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Hospitality And Tourism Management

Antonio Guiteras
Cuba
07-1998

Skills

  • Scheduling coordination
  • Staff management
  • Budgets
  • Supplies inventory
  • Operations
  • Staff motivation
  • Training and mentoring
  • Quality improvements
  • Performance improvements
  • Customer service-focused
  • Supply inventory management
  • Expense tracking
  • Team building
  • Inter-department collaboration
  • Payroll
  • Inventory control
  • Able to multitask
  • Five-star hotel experience

Languages

English
Professional
Spanish
Professional

Timeline

Director of Housekeeping

Kimpton Palomar South Beach
11.2019 - Current

Assistant Manager

Soho House
03.2016 - 11.2019

Housekeeping Supervisor

Royal Palm Hotel
10.2012 - 02.2016

Housekeeping Supervisor

JW Marriott Hotel
07.2007 - 09.2012

Hospitality And Tourism Management

Antonio Guiteras

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Maydelin Morales