Maydell Maez-Dyer
Denver,CO
Summary
Administrative Manager with duties ranging from updating computer systems to developing customer excellence. Problem solving skills, Micro soft experience, Excellent communication, Time management, Detail oriented in all aspects of customer/patient performance. Detailed to all HR duties to completion including but not limited to all inquires, benefits as well as interviews, training to department and releases of employment.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
23
23
years of professional experience
Work History
Receptionist
Rocky Mountain Cancer Center
Thornton, CO
12.2022 - Current
- Greet patients and check them in for appts
- Obtain consents and pictures as another form of ID for patients charts Verify patient information and insurances Detail oriented, Empathetic, strict enforcement of HIPAA Collect funds for payments due, Data Entry Assist in other departments as needed
Phlebotomy/Lab Tech
SCL Health
Lafayette, CO
11.2021 - 11.2022
- Performed venipuncture and other blood collection procedures according to established standards. Provided excellent customer service while interacting with patients.
- Assisted in the preparation of laboratory specimens for analysis and testing. Prepared specimens for transport to external laboratories.
- Verified patient information prior to specimen collection. Responded quickly and effectively to emergency situations.
- Monitored patients for adverse reactions and provided immediate care as needed. Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Participated in continuing education to stay current with phlebotomy practices. Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
Patient Call Center
SCL Health
Wheat Ridge, CO
02.2020 - 08.2021
- On Boarded with SCL 08/2020 to 11/2021 System used is EPIC Obtain consents to treat, verify all information to correct patient for request purposes on behalf of patients through messages to Physician, MA’s and clinical personnel while maintaing HIPAA regulations.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Schedule patients according to schedules in clinic Assist when center is short staffed by staying to the end of close and assist in training for new employees.
Receptionist
Larry H. Miller
Thornton, CO
07.2019 - 09.2020
- Professionally greet all guests Balance all client deposits by accepting cash or credit card for 2 auto complexes to accuracy Daily balance with accounts payable and receivables Maintain accurate records of all license plates Process purchase vehicle invoices Referred clients to appropriate departments Assist all departments with needed information and materials, Maintain a clean and well balanced show room floor
- Prepared paperwork for sales transactions and ensured accuracy of information. Greeted customers, answered phone calls and emails to provide customer service.
Rocky Mountain Gastroenterology
Medix Staffing
Lakewood, CO
06.2019 - 01.2020
- System used is Allscripts Obtain consents to treat, verify all information to correct patient for request purposes on behalf of patients through messages to Physician, MA’s and clinical personnel
- Provided pre-procedure instructions to patients regarding preparation for their procedure. Reviewed patient's medical record prior to each procedure for accuracy and completeness of information.
- Collected and transferred radiographic images and checked for successful transfer.
Administrative Assistant Manager
Goodwill Industries of Denver
Arvada, CO
05.2013 - 08.2017
- Opened 2 new stores and managed in four others, often working 2 or more stores simultaneously
- Interviewed, Hired and trained employees, HR generalist duties Utilized the ICIMS, HRIS, Legant payroll and other Microsoft systems Maintained effective customer relationships in all situations Reconciled daily receipts for daily deposits Audited and submitted weekly timecards Keeping in compliance with all OSHA guidelines and requirements
- Delivered comprehensive training to maintain compliance requirements. Communicated job expectations and trained staff to promote team building and discipline.
- Pitched in to help with all tasks during busy periods and staff absences. Handled confidential information with discretion and professionalism.
Home Health Aide
Teresa Witthuhn
Hays, KS
08.2012 - 11.2012
- Assisted client with everyday independence and improvement of physical mobility and a healthy cognitive outlook on daily activities. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Engaged patients in recreational activities such as reading books or playing games. Administered medications as instructed by physician or nurse practitioner.
- Changed bed linens and maintained a clean living environment for the client's safety. Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted with personal care activities, such as bathing, dressing and grooming. Improved patient outlook and daily living through compassionate care.
1st Assistant Manager
Casey’s General Store
Hays, KS
03.2012 - 08.2012
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Maintained cleanliness of the store environment by performing daily walkthrough and inspections.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours. Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Photographer
JC Penny
Concord, CA
09.2010 - 12.2010
- Set up lighting equipment and adjust camera settings to capture desired images. Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Consult with clients to understand their needs and preferences for a photo shoot. Compose creative shots from different angles that are visually appealing.
- Create portfolios for clients to showcase work. Utilized filters, edits and after-effects to enhance photos. Took pictures of individuals, families, and small groups in studio or on location.
- Open/close studio as well as balance cash register and prepare studio for next days business.
Registered
Western Dental
Fairfield, CA
03.2007 - 08.2007
- Provided chairside assistance to dentists during dental procedures. Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials. Assisted with the setup of treatment rooms and sterilization of instruments.
- Instructed patients on proper oral hygiene techniques and post-operative care. Ensured that all necessary supplies were available for each procedure.
- Prepared injection syringes for use in various dental procedures according to protocol standards. Maintained patient charts, including medical histories, medications, and allergies. Maintained accurate documentation of patient visits, treatments rendered, and payments received.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches. Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
Operations Manager Specialist
United Parcel Service
Concord, CA
11.2001 - 03.2007
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction. Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with delivery of parcels when needed. Nightly audits to trucks and drivers DIAD boards. Assisted drivers with discrepancies in the company and the union as employee relations with the shop stewart and company with center manager on alerts.
Education
Certified -
Phlebotomy Training Specialist
Thornton, CO01.2021
Assoc. of Science Degree -
Western Career College
Pleasant Hill, CA01.2005
Certified Sterile Processing Tech -
Loma Vista
Concord, CA01.2002
Certified Data Entry/CRT, Accounting -
Emily Griffith Opportunity School
Denver, CO01.1983
Skills
- File Management
- Office Management
- Business Administration
- Documentation And Reporting
- Multitasking and prioritization
- Organization skills
- Medical Records Management
- Specimen handling
- Sanitation and sterilization procedures
- Infection Control, Specimen Preparation
- Decontamination procedures
- Assembly and packaging
- Patient records gathering
- Patient Care Coordination
- Appointment Scheduling
- Problem-solving abilities
- Specimen Collection
- Analytical Skills
- Continuous Improvement
Timeline
Receptionist
Rocky Mountain Cancer Center
12.2022 - Current
Phlebotomy/Lab Tech
SCL Health
11.2021 - 11.2022
Patient Call Center
SCL Health
02.2020 - 08.2021
Receptionist
Larry H. Miller
07.2019 - 09.2020
Rocky Mountain Gastroenterology
Medix Staffing
06.2019 - 01.2020
Administrative Assistant Manager
Goodwill Industries of Denver
05.2013 - 08.2017
Home Health Aide
Teresa Witthuhn
08.2012 - 11.2012
1st Assistant Manager
Casey’s General Store
03.2012 - 08.2012
Photographer
JC Penny
09.2010 - 12.2010
Registered
Western Dental
03.2007 - 08.2007
Operations Manager Specialist
United Parcel Service
11.2001 - 03.2007
Certified -
Phlebotomy Training Specialist
Assoc. of Science Degree -
Western Career College
Certified Sterile Processing Tech -
Loma Vista
Certified Data Entry/CRT, Accounting -
Emily Griffith Opportunity School
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