Summary
Overview
Work History
Education
Skills
Timeline
Generic
MAYDINE MILLAN

MAYDINE MILLAN

Herald,CA

Summary

Results-driven Account Manager known for exceptional productivity, efficient task completion and with a proven track record at Brivity, excelling in CRM management and client communication. Adept at enhancing user experience through website development and quality assurance. Recognized for resolving complex customer issues and dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.

Overview

12
12
years of professional experience

Work History

Account Manager / Launch Technician

Brivity
Bellingham, WA
01.2020 - 05.2025
  • Managed client communications through follow-ups and updates via email, phone, and text.
  • Resolved customer inquiries and account issues using various tools.
  • Configured client tools including CRM, CMA, KWKLY, Marketer, and websites.
  • Enhanced user experience and functionality by developing and editing websites.
  • Conducted quality checks on websites to ensure button functionality and MLS compliance.
  • Published websites after thorough testing and validation processes.
  • Optimized workflow efficiency by establishing automated plans within CRM.
  • Migrated notes from previous CRMs to Brivity CRM for streamlined data management.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were me
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Created reports on customer complaints and feedback for management review.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Participated in special projects as assigned by management team.
  • Provided training and guidance to junior staff members as needed.
  • Resolved escalated customer service issues in a timely manner.
  • Updated customer information and account status in the database following each interaction.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Managed the configuration and setup of customer accounts and systems.

Tenant Services Assistant

Virtuallyincredible.com
01.2018 - 01.2020
  • Conducted initial screening of online applications by reviewing attached documents.
  • Performed credit screenings, including evaluation of credit scores and criminal history.
  • Verified income legitimacy through employer calls and document checks.
  • Calculated income and rent-to-income ratio to assess applicant eligibility.
  • Contacted landlords for rental history verification to ensure credibility.
  • Reported findings and approvals to rental property managers, highlighting red flags.
  • Maintained ongoing client communication through follow-ups via email, phone, and text.
  • Executed thorough searches for tax reports, property ownership, and social media presence.
  • Tracked application progress throughout the entire screening process.
  • Organized paperwork according to established protocols and guidelines.
  • Participated in quality control reviews of data entry processes for accuracy purposes.

EBay Lister

ECS Market
03.2018 - 04.2018
  • Developed comprehensive market profiles for eBay to enhance sales strategies.
  • Adhered to company policies when creating new listings and responding to customer inquiries.
  • Managed client eBay seller account, optimizing performance and visibility.
  • Created product listings on eBay to attract potential buyers.
  • Crafted detailed product descriptions to improve searchability and engagement.

Fraud Prevention and Claims Analyst

Teleperformance
01.2016 - 01.2017
  • Created claims for client disputes involving potential fraud transactions.
  • Identified fraudulent transactions and activities to mitigate risks.
  • Reactivated blocked cards linked to possible fraud incidents.
  • Blocked lost or stolen cards to protect customer accounts.
  • Processed stop payments and new credit/debit card requests efficiently.
  • Activated cards promptly to ensure customer access.
  • Handled customer inquiries regarding account transactions and statements effectively.
  • Verified documents to ensure accuracy of information provided by customers.
  • Supported policyholders through the claims process, providing exceptional customer service.
  • Followed all company procedures to keep data confidential.
  • Managed workload effectively to ensure timely processing of claims within designated deadlines.

Technical Support/Sales

Transcom Worldwide
01.2013 - 01.2015
  • Activated cable boxes to ensure customer readiness for service.
  • Troubleshot cable, internet, and phone issues to resolve customer concerns efficiently.
  • Answered billing inquiries to provide clear and accurate information.
  • Upsold additional products to enhance customer experience and drive revenue.
  • Processed new packages for closed sales by updating product codes in system.
  • Served as subject matter expert, assisting new staff with product code management and supervisor calls.
  • Guided teammates through troubleshooting procedures for optimal service delivery.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Served as first point of contact for incoming technical service calls and emails.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Documented all activities related to technical support including processes, updates, changes made.

Education

Bachelor of Science - Information Technology

University of St. La Salle
Bacolod City
01.2008

High School -

St. Theresita's Academy
Silay City
01.2003

Elementary -

Hawaiian Philippine Company Elementary School
Silay City
01.1998

Skills

  • Customer service
  • CRM management
  • Website development
  • Data migration
  • Quality assurance
  • Conflict resolution
  • Client communication
  • Time management
  • Report generation
  • Problem solving
  • Training and mentoring
  • Collaboration
  • Research skills
  • Account management
  • Customer service focus
  • Data entry expertise
  • Strong organization
  • Team player mentality
  • Fair housing regulations
  • File maintenance and updating
  • Telephone etiquette
  • Application processes
  • Multitasking capacity
  • Attention to detail
  • Data confidentiality
  • Excellent communication

Timeline

Account Manager / Launch Technician

Brivity
01.2020 - 05.2025

EBay Lister

ECS Market
03.2018 - 04.2018

Tenant Services Assistant

Virtuallyincredible.com
01.2018 - 01.2020

Fraud Prevention and Claims Analyst

Teleperformance
01.2016 - 01.2017

Technical Support/Sales

Transcom Worldwide
01.2013 - 01.2015

Bachelor of Science - Information Technology

University of St. La Salle

High School -

St. Theresita's Academy

Elementary -

Hawaiian Philippine Company Elementary School

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MAYDINE MILLAN