Maydra Estrada-Valle
Bradenton,FL
Summary
Dedicated professional with extensive experience at Cleaning Authority, excelling in cleaning protocols and inventory management. Recognized for exceptional attention to detail and effective time management, ensuring pristine environments. Proven ability to enhance patient satisfaction through superior customer service and efficient office organization in medical settings. Committed to maintaining safety compliance and high standards.
Highly skilled Housekeeping Cleaner with experience in maintaining cleanliness and orderliness of various types of properties. Strengths include proficiency in time management, multitasking, and the application of proper cleaning procedures. Demonstrated ability to improve efficiency in work processes leading to optimal cleanliness standards. Impact made by consistently receiving positive feedback from clients for maintaining high sanitation standards.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Housekeeping Cleaner
Cleaning Authority
, FL
02.2023 - 12.2023
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Emptied wastebaskets and replaced liners.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Transported trash to designated disposal areas.
- Maintained and organized cleaning supplies stock.
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Reported any maintenance issues to supervisor immediately.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
Medical Receptionist
Pediatric Gi and Hepatology
Sarasota, Florida
02.2022 - 01.2023
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Conducted patient intake interviews to collect medical information and insurance details.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
High School Diploma -
Manatee High School
Bradenton, FL05-2018
Skills
- Cleaning protocols
- Inventory management
- Attention to detail
- Time management
- Cleaning methods
- Bed making proficiency
- Appliance maintenance
- Restroom detailing
- Exceptional time management
- Cleaning light fixtures
- Dusting
- Staff training
- Cleaning and organizing
- Equipment operation
- Dusting furniture
- Teamwork
- Customer service-focused
- Vacuuming
- Deep cleaning expertise
- Exceptional communicator
- Safety protocols
- Chemical handling
- English language fluency
- Communication
- Bathroom cleaning
- Sanitization procedures
- Proper chemical usage
- Waste disposal
- Surface disinfection
- Kitchen cleaning
- Efficient cleaning techniques
- Stain removal
- Multiline phone operation
- Problem solving
- Office organization
- Medical record management
- Customer service
- Data entry
- Patient scheduling
- Safety compliance
Timeline
Housekeeping Cleaner
Cleaning Authority
02.2023 - 12.2023
Medical Receptionist
Pediatric Gi and Hepatology
02.2022 - 01.2023
High School Diploma -
Manatee High School
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