Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayela Blancas-Zuniga

Indian Trail,NC

Summary

Talented restaurant team members with strong background in FOH/BOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.

Overview

1
1
year of professional experience

Work History

FOH Team Member/BOH Team Member

Chick-fil-A
11.2021 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Checked entryway regularly and handled needs such as window cleaning and trash removal.
  • Helped guests at tables when in need of assistance.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

No Degree -

Sun Valley High School
Monroe, NC

Skills

  • Warm and Friendly
  • Customer Engagement
  • Team Player
  • Maintaining Clean Work Areas
  • Dining Room Cleaning and Upkeep
  • Serving Drinks
  • Cash Register Operations
  • Accurate Cash Handling
  • Guest Interaction
  • Welcoming Guests
  • Encouraging Others
  • Supply Stocking

Languages

Spanish
Native or Bilingual

Timeline

FOH Team Member/BOH Team Member

Chick-fil-A
11.2021 - Current

No Degree -

Sun Valley High School
Mayela Blancas-Zuniga