Talented restaurant team members with strong background in FOH/BOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
1
1
year of professional experience
Work History
FOH Team Member/BOH Team Member
Chick-fil-A
11.2021 - Current
Established welcoming atmosphere by greeting each guest warmly.
Assisted servers with delivering food, filling beverages and retrieving items for guests.
Trained new staff in front-of-house procedures, customer relations and cleaning.
Reset tables between guests by restocking low items and wiping down surfaces.
Disinfected frequently touched between guests to minimize infection risks.
Serviced bathroom by cleaning surfaces and replacing soap.
Checked entryway regularly and handled needs such as window cleaning and trash removal.
Helped guests at tables when in need of assistance.
Kept hostess station neat and clean with well-stocked supplies.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree -
Sun Valley High School
Monroe, NC
Skills
Warm and Friendly
Customer Engagement
Team Player
Maintaining Clean Work Areas
Dining Room Cleaning and Upkeep
Serving Drinks
Cash Register Operations
Accurate Cash Handling
Guest Interaction
Welcoming Guests
Encouraging Others
Supply Stocking
Languages
Spanish
Native or Bilingual
Timeline
FOH Team Member/BOH Team Member
Chick-fil-A
11.2021 - Current
No Degree -
Sun Valley High School
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