Mayela De La Garza
Grand Prairie,TX
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for [Type] cases.
Overview
26
26
years of professional experience
Work History
Student Support Caseworker
Grand Prairie ISD
06.2019 - Current
- Assessed the needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Plan and execute group intake meetings for families in need within the district.
- Coordinate services such as; school meals, medical and mental health support, with social services and community organizations.
- Identify McKinney-Vento students that are struggling academically and support them through our many resources.
- Maintain and support students recorded as at-risk students
- Work with community outreach programs to offer support to students and families throughout school year.
- Support with English/Spanish translations.
- Plan and execute the Social Work Hub community outreach yearly event.
- Prepared detailed reports for inventory and records
- Developed partnerships with local business to assist clients with available resources.
- Assisted clients in identifying community resources and connecting with appropriate services.
Office Manager
Food Services Department, Grand Prairie ISD
03.2017 - 05.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing parents and staff inquiries or concerns via phone calls, email correspondence or in person inquiries. English/Spanish.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversee Free and Reduced meal applications, from start to finish for the entire district servicing upwards thirty nine thousand students including their approval or denial process.
- Oversee and assist the free and reduced meal clerk with all monthly and annual reports.
- Create and implement the first year implementation for Skyalert, to communicate with parents regarding low and negative balances
- Create and implement the first ever GPISD call center to help communicate with parents over any negative balances at the end of our 2017 school year, which because of its success was continued the following school years.
- Assist the H.R. Food services staff with Interviewing potential new hires, along with organizing and hosting job fairs.
- Translate for all Limited English Applicants
- Evaluated employee records and productivity and submitted evaluation reports.
- -Extensive budget expertise, including handling all department P.O.’S.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Adminstrative Assitant
Staff Development Dept. Grand Prairie ISD
10.2015 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Successfully assist Staff Development Director in coordinating and planning district events and workshops.
- Created workshop catalogue for following year
- Oversee and coordinate teaching orientations, sessions with guest speakers, and in-services throughout the year.
- Track annual workshops and account for attendees and accountability within the department
- All Department Translations, not limited to staff assistance and communication shared within our district.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported director through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Campus Administrative Assistant
Grand Prairie ISD
08.1998 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors in English and Spanish.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisting Campus Principal implementing the school vision.
- Assisting Campus Principal with appointment calendar
- Delivered excellent customer service through prompt responses to parent inquiries, addressing concerns effectively, and building strong relationships.
- Managed campus yearly budget, generated monthly reports and ensured accurate record-keeping and
- Volunteered to help with special projects
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - University Studies
The University of Texas At Arlington
Arlington, TX12.2016
Skills
- Ability to prioritize
- Bookkeeping
- Excellent Customer Service
- Detailed Oriented
- Resourcefulness
Languages
Spanish
Native or Bilingual
Timeline
Student Support Caseworker
Grand Prairie ISD
06.2019 - Current
Office Manager
Food Services Department, Grand Prairie ISD
03.2017 - 05.2019
Adminstrative Assitant
Staff Development Dept. Grand Prairie ISD
10.2015 - 03.2017
Campus Administrative Assistant
Grand Prairie ISD
08.1998 - 10.2015
Bachelor of Science - University Studies
The University of Texas At Arlington