Mayela Marroquin
San Antonio
Summary
Dynamic and bilingual professional with a proven track record in enhancing customer experiences at Panda Express, BCFS, and Papa Johns. Excelled in relationship building and fluent in Spanish, significantly improving guest satisfaction. Demonstrated exceptional memory retention and community involvement, contributing to a positive and inclusive atmosphere. Skilled in order taking and adept at leveraging cooperative learning experiences for team success.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Panda Express
07.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Intern
Baptist Children & Family Services, BCFS
09.2024 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to helping our youth.
Cashier Team Lead
Papa Johns
04.2021 - 06.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Order taking
- Greeting clients
- Memory retention
- Fluent in Spanish
- Language skills
- Cooperative learning experience
- Relationship building
- Community involvement
Languages
Spanish
Native or Bilingual
Timeline
Intern
Baptist Children & Family Services, BCFS
09.2024 - 12.2024
Front of House Staff Member
Panda Express
07.2021 - Current
Cashier Team Lead
Papa Johns
04.2021 - 06.2021
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
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