Mayela Victoriano
Doral
Summary
Customer Service Representative – Hotel Management - Client Relations - Data Entry - Dedicated customer service representative with 6+ years of experience with motivation to maintain customer satisfaction and contribute to company success. Energetic and reliable. Have worked supervising 18+ associates and several business accounts. Has worked with multiple clinics and coordinators on assisting in events. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
13
13
years of professional experience
Work History
Office Manager
Polinario's Party and Tent Rental
Miami
08.2017 - Current
- Provides customer service for an average of 60+ calls per day, answering customer inquiries, solving problems, and providing new product information.
- Works with multiple accounts on assisting with events from Miami-Dade County to Broward County.
- Coordinates events and works with multiple vendors.
- Provides an elevated customer experience to generate a loyal Built long-term customer relationships and advised customers on rentals and promotions.
- Payroll.
- Receives/Answers customer questions regarding merchandise, department information and pricing.
- Assists customers in person, email and via telephone.
- Worked under strict deadlines and responded to service requests.
- Visits multiple locations for client inquiries.
- Assists events and set up.
- Very knowledgeable on event items and how to create events.
- Works with multiple clinics on ensuring their event is up to par.
- Works with other event coordinators on assisting them with their events.
Supervisor
Trump National Doral
Doral
03.2015 - 07.2017
- Delivered customer service for an average of 85+ calls per day, answering client and employee inquiries, solving problems, and providing information.
- Supervised 18+ associates and multiple business accounts.
- Created work schedule.
- Hired multiple associates for resort.
- Provided an elevated customer experience to generate a long-term customer relationships.
- Assisted customers in person, email and via telephone.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Opened new vendor accounts.
- Assisted Director on a daily.
Secretary/ Sales manager
Polinario's Party Rental
Miami
01.2012 - 11.2012
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
- Greeted customers entering the office to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal Built long-term customer relationships and advised customers on purchases and promotions.
- Receive/Answered customer questions regarding merchandise, department information and pricing.
- Assisted customers in person and via telephone.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Resolved all customer complaints.
- Directed calls to appropriate individuals and departments.
Education
Associate of Arts -
Miami Dade College
Miami, FL05-2015
Skills
- Conflict resolution
- Active Listening
- Strong organizational skills
- Data entry
- Creative problem solver
- Documentation
- Listening skills
- Internet Research
- Excellent communication skills
- Fast learner
- Event coordination
- Energetic work attitude
- Store/Office maintenance
- Telephone inquiries
- Customer service
- Invoice processing
- Telecommunication skills
- Adaptability
- Employee training
- Time management
- Attention to detail
- Documentation and reporting
- Work scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager
Polinario's Party and Tent Rental
08.2017 - Current
Supervisor
Trump National Doral
03.2015 - 07.2017
Secretary/ Sales manager
Polinario's Party Rental
01.2012 - 11.2012
Associate of Arts -
Miami Dade College
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